Craig Andrews

• Designed and deployed the company's first enterprise-wide technical training program, delivering 185+ lessons that improved new-hire retention by 30% and boosted operational productivity.
• Developed and executed a scalable leadership development strategy aligned with business objectives, fostering a culture of continuous learning, stronger management capability, and measurable succession readiness.
• Partnered with cross-functional leaders to assess skill gaps, tailor training to departmental goals, and integrate innovative learning methods; driving performance improvement while maintaining full OSHA and safety compliance.

• Engaged as a Subject Matter Expert (SME) in Microsoft Office applications to design and deliver training for both new hires and experienced employees, enhancing productivity and software proficiency across the organization.
• Authored and implemented comprehensive training manuals and interactive guides, improving usability and ensuring consistent skill development for all HHSC staff.
• Tracked and analyzed project expenditures-including labor, materials, and equipment costs-to support accurate budgeting and resource optimization.

• Led high-impact workshops, seminars, and personalized training sessions (in-person and virtual) for 40+ clients-including Wells Fargo, Lockheed Martin, Dell, and USAA-driving measurable skill adoption and productivity gains, reflected in a 97% post-session satisfaction and performance improvement rate.
• Introduced and integrated new learning technologies that accelerated process standardization and improved evaluation accuracy by over 25%, reducing turnaround times and enhancing consistency across training deliverables.
• Served as a trusted Subject Matter Expert in talent management, leveraging both traditional and AI-driven tools to deliver cutting-edge, data-informed learning content that kept teams ahead of industry trends and improved workforce capability.

• Designed and deployed new hire training program that focused on operational excellence, safety, and compliance while focusing on employee engagement and readiness, resulting in a 40% retention increase.
• Deployed over 150 documents, managed four site trainers, and monitored over 400 workers by measuring, testing, and reviewing standards and policies resulting in a 35% increase in overall productivity.
• Spent time as the local change agent responsible for instituting Lean manufacturing initiatives such as Kanban, Gemba, and Kaizen methodologies to identify and solve complex procedural concerns.

• Managed and directed the work for the continued development and compliance for 160 workers and 8 leaders to enforce adherence of 295 individual lesson plans, maintaining a 98% training proficiency.
• Used Lean Manufacturing and Six Sigma methodologies to brainstorm, design, and execute specialized training specific to each area of assignment, focusing on safety, speed, and conformance to regulatory standards.
• Evaluated actionable reports and created required documentation, SOPs, and training manuals to aid in leadership and front-line worker abilities and knowledge.

• Company Overview: Operational Leadership and Training (Multiple Assignments World-Wide)
• Directed large-scale training and operational readiness programs impacting over 17,000 personnel, driving measurable improvements in performance, compliance, and organizational efficiency.
• Designed and delivered technical, leadership, and medical training curricula achieving a 97% first-time pass rate and significantly strengthening workforce capability across multiple installations.
• Streamlined access to critical systems by implementing digital training tools that improved information retrieval efficiency by 40% and enhanced overall productivity.
• Partnered with senior leadership to analyze performance trends, conduct After Action Reviews (AARs), and implement best practices that advanced operational standards and long-term organizational growth.
• Managed quality assurance operations, maintaining 9,500+ inspection records and documentation to ensure compliance, accountability, and continuous process improvement.
• Operational Leadership and Training (Multiple Assignments World-Wide)

121 Total Semester Hours

• Relevant Coursework and Training Programs for Leadership Management and Development