Craig Arnold
Senior Change Manager
Savage,MN
Summary
Strong collaborative leader and problem-solver dedicated to promote engaged, empowered teams and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Principal Change Consultant
Pioneer Management Consulting
09.2020 - 01.2024
- Partnered with key stakeholders, including senior leaders, to understand their goals and objectives and align organizational strategy accordingly
- Delivered customized change strategies and plans to increase team and organizational effectiveness
- Collaborated with cross-functional client teams to ensure successful adoption and sustainable future state of all solutions.
Senior Change Lead
Sleep Number
10.2019 - 07.2020
- Established change strategy for Supply Chain transformation
- Coached Project Managers on change strategy and execution
- Supported leadership team with change expertise and change leadership strategy
- Matured Sleep Number's Change Management capability.
Organizational Change Manager
Deloitte
09.2017 - 10.2019
- Experience in enterprise-wide technology implementations including Oracle, Coupa Procurement, CA and Clarizen PPM
- Designed structured change management approach for programs and projects that integrated with larger PMO plans
- Interviewed stakeholders to evaluate business readiness
- Assessed impacts to processes, systems, and people to define change needs
- Designed communication and training plans
- Led both Deloitte and client teams to execute change plans
- Mentored client resources on change management to improve internal change capability.
Organizational Change Senior Consultant
Deloitte
08.2013 - 09.2017
- Developed and executed training curriculum, training plans, content development, and training delivery
- Built communication strategy, key messages, and detailed communication plans for multiple audiences
- Led continuous improvement projects to assess current state business processes, determine gaps, and recommend changes.
Retail Deployment Manager
SuperValu
08.2012 - 06.2013
- Evaluated deployment methods and resolved process gaps
- Collaborated with partners to build the deployment process for over 1000 stores
- Pilot, deployment, and communication planning for all retail locations.
Retail Operations and Communications Senior Manager
Best Buy
08.2001 - 06.2012
- Created strategy and process for internal capability that managed employee communications, online tools, and content for 1200 stores
- Initiated use of Yammer to manage holiday support, enabling immediate feedback to reach support teams to quickly and accurately resolve issues
- Led continuous improvement projects to increase engagement and customer satisfaction
- Managed team of Project Managers and Retail SMEs that drove margin growth and productivity savings.
Education
Bachelor of Science - Psychology
St. John's University
Collegeville, MNSkills
Change Implementation
Stakeholder Management
Communication Planning
Organizational Development
Strategic Planning
Adaptability
Coaching and Mentoring
MS Office
Team Collaboration
Needs Analysis
Change Management
LinkedIn Profile
https://www.linkedin.com/in/craig-arnold-1981494/
Volunteer Activity
- Simpson House Homeless Shelter Volunteer (2013-2020)
- Youth Sports Coach (2007 - 2015)
- Scott County Foster Family (2012-2013)
- Minnesota ALS Association - Board of Directors (2007-2010)
Strength Finder Signature Themes
- Adaptability
- Maximizer
- Responsibility
- Relator
- Harmony
Professional Development
- Certified Change Agent - Implementation Institute
- Lean Six Sigma - Green Belt Trained
- Accelerated Implementation Methodology (AIM) Certification
- Essential Skills for Project Managers Certification
Timeline
Principal Change Consultant
Pioneer Management Consulting
09.2020 - 01.2024
Senior Change Lead
Sleep Number
10.2019 - 07.2020
Organizational Change Manager
Deloitte
09.2017 - 10.2019
Organizational Change Senior Consultant
Deloitte
08.2013 - 09.2017
Retail Deployment Manager
SuperValu
08.2012 - 06.2013
Retail Operations and Communications Senior Manager
Best Buy
08.2001 - 06.2012
Bachelor of Science - Psychology
St. John's University