Craig Arnold
Senior Change Manager
Savage,MN
Summary
Strong collaborative leader and problem-solver dedicated to promote engaged, empowered teams and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Principal Change Consultant
Pioneer Management Consulting
2020.09 - 2024.01
- Partnered with key stakeholders, including senior leaders, to understand their goals and objectives and align organizational strategy accordingly
- Delivered customized change strategies and plans to increase team and organizational effectiveness
- Collaborated with cross-functional client teams to ensure successful adoption and sustainable future state of all solutions.
Senior Change Lead
Sleep Number
2019.10 - 2020.07
- Established change strategy for Supply Chain transformation
- Coached Project Managers on change strategy and execution
- Supported leadership team with change expertise and change leadership strategy
- Matured Sleep Number's Change Management capability.
Organizational Change Manager
Deloitte
2017.09 - 2019.10
- Experience in enterprise-wide technology implementations including Oracle, Coupa Procurement, CA and Clarizen PPM
- Designed structured change management approach for programs and projects that integrated with larger PMO plans
- Interviewed stakeholders to evaluate business readiness
- Assessed impacts to processes, systems, and people to define change needs
- Designed communication and training plans
- Led both Deloitte and client teams to execute change plans
- Mentored client resources on change management to improve internal change capability.
Organizational Change Senior Consultant
Deloitte
2013.08 - 2017.09
- Developed and executed training curriculum, training plans, content development, and training delivery
- Built communication strategy, key messages, and detailed communication plans for multiple audiences
- Led continuous improvement projects to assess current state business processes, determine gaps, and recommend changes.
Retail Deployment Manager
SuperValu
2012.08 - 2013.06
- Evaluated deployment methods and resolved process gaps
- Collaborated with partners to build the deployment process for over 1000 stores
- Pilot, deployment, and communication planning for all retail locations.
Retail Operations and Communications Senior Manager
Best Buy
2001.08 - 2012.06
- Created strategy and process for internal capability that managed employee communications, online tools, and content for 1200 stores
- Initiated use of Yammer to manage holiday support, enabling immediate feedback to reach support teams to quickly and accurately resolve issues
- Led continuous improvement projects to increase engagement and customer satisfaction
- Managed team of Project Managers and Retail SMEs that drove margin growth and productivity savings.
Education
Bachelor of Science - Psychology
St. John's University
Collegeville, MNSkills
Change Implementation
LinkedIn Profile
https://www.linkedin.com/in/craig-arnold-1981494/
Volunteer Activity
- Simpson House Homeless Shelter Volunteer (2013-2020)
- Youth Sports Coach (2007 - 2015)
- Scott County Foster Family (2012-2013)
- Minnesota ALS Association - Board of Directors (2007-2010)
Strength Finder Signature Themes
- Adaptability
- Maximizer
- Responsibility
- Relator
- Harmony
Professional Development
- Certified Change Agent - Implementation Institute
- Lean Six Sigma - Green Belt Trained
- Accelerated Implementation Methodology (AIM) Certification
- Essential Skills for Project Managers Certification
Timeline
Principal Change Consultant
Pioneer Management Consulting
2020.09 - 2024.01
Senior Change Lead
Sleep Number
2019.10 - 2020.07
Organizational Change Manager
Deloitte
2017.09 - 2019.10
Organizational Change Senior Consultant
Deloitte
2013.08 - 2017.09
Retail Deployment Manager
SuperValu
2012.08 - 2013.06
Retail Operations and Communications Senior Manager
Best Buy
2001.08 - 2012.06
Bachelor of Science - Psychology
St. John's University
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