Summary
Overview
Work History
Education
Skills
Timeline
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Craig Baldwin

Allentown,PA

Summary

Self-motivated Maintenance Engineer with outstanding experience in actively maintaining facilities and grounds. Successful in promptly responding to maintenance needs and completing quality repair work.

Overview

18
18
years of professional experience

Work History

Head of Maintenance

Holiday Inn Express Hotel
02.2020 - Current
  • Improved overall facility efficiency by implementing preventive maintenance programs and streamlining work order processes.
  • Reduced equipment downtime through proactive identification of potential issues and timely repairs.
  • Managed a team of technicians, ensuring consistent high-quality performance in maintaining and repairing equipment.
  • Collaborated with other department heads to develop comprehensive maintenance plans for company facilities.
  • Troubleshot complex technical issues, providing expert guidance to the team in resolving problems quickly and effectively.
  • Conducted regular facility inspections to identify areas of improvement and maintain compliance with industry standards.
  • Managed inventory levels of spare parts and supplies, optimizing procurement processes to minimize costs without compromising operations.
  • Snow removal
  • Trained and mentored new staff on cleaning and safety protocols.
  • Addressed customer feedback and complaints to maximize satisfaction.

Cashier

Dash-In
05.2013 - 12.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Technician

The Lube Center
06.2006 - 08.2007
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.

Education

No Degree - General

Loch Raven High School
Baltimore, MD
06.2007

Skills

  • Equipment Troubleshooting
  • Plumbing Repairs
  • Maintenance Planning
  • Facility Maintenance
  • Work Order Management
  • Health and safety compliance
  • Work Inspection
  • Complaints Handling
  • Cross-Department Collaboration
  • Maintenance and Repair Leadership
  • Customer Relations
  • Inventory Monitoring

Timeline

Head of Maintenance

Holiday Inn Express Hotel
02.2020 - Current

Cashier

Dash-In
05.2013 - 12.2013

Technician

The Lube Center
06.2006 - 08.2007

No Degree - General

Loch Raven High School

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Craig Baldwin