Craig Banks
Katy,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Blinds.com (The Home Depot)
04.2018 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Documented and detailed calls and complaints using call center's CRM database.
Sales Associate
Honda of Spring
01.2014 - 12.2015
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Sales Associate
Carmax Auto Superstores
02.2011 - 12.2014
- Organized and managed 100+ customer portfolios.
- Communicate with customers regarding vehicle finance options.
- Assisted in the logistics of vehicle transfers for clients.
- Correspond vehicle appraisals for customers.
Education
Bachelors of Science - Computer Science
University of Houston
Houston, TX05.2016
Skills
- Top performer in a series of highly competitive environments
- Excellent communicator
- Conceptualizes, creates, and delivers highly effective product and service presentations
- Ambitious self-starter
- Sharp analytical abilities
- Technical Troubleshooting
- Account Management
- Call Management
References
Available Upon Request
Timeline
Customer Service Representative
Blinds.com (The Home Depot)
04.2018 - 01.2024
Sales Associate
Honda of Spring
01.2014 - 12.2015
Sales Associate
Carmax Auto Superstores
02.2011 - 12.2014
Bachelors of Science - Computer Science
University of Houston
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