Craig Barnum
Waco,TX
Summary
Results-driven Branch Manager with expertise in inventory management, customer relationship management, and team building. Proven success in enhancing operational efficiency and driving revenue growth through strategic sales initiatives. Want to use my previous experience in the distribution industry to help grow new and existing business on the manufacturing side.
Overview
24
24
years of professional experience
Work History
Branch Manager
ABC Supply Company
Waco, TX
07.2017 - Current
- Analyzed sales data to identify trends and growth opportunities, driving strategic decisions.
- Monitored and reported financial performance of branch monthly to identify trends and inform strategic decisions.
- Oversaw daily operations and staff at supply branch warehouse, improving workflow and resource allocation.
- Coordinated inventory management and procurement processes to ensure optimal stock levels.
- Cultivated customer relationships to elevate service satisfaction and loyalty.
- Resolved escalated customer complaints promptly, enhancing customer satisfaction and retention.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Manager
ABC Supply Company
Cape Girardeau, Missouri
04.2011 - 07.2017
- Established and built customer relationships through targeted outreach and initiatives.
- Designed sales and service strategies to improve revenue and retention.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Established strong working relationships with external partners such as vendors and suppliers.
- Analyzed competitors and market trends to facilitate business growth.
Assistant Manager
ABC Supply Company
Omaha, Nebraska
05.2005 - 04.2011
- Coordinated staff schedules to maintain optimal coverage and productivity.
- Managed customer service inquiries and complaints in a timely manner.
- Oversaw inventory management to ensure adequate stock levels at all times.
- Conducted regular assessments of team performance and provided constructive feedback.
- Assisted in training new employees on company policies and procedures.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Assistant Manager
ABC Supply Company
Des Moines, IA
03.2003 - 05.2025
- Managed inventory levels to maintain adequate supply and availability of materials
- Collaborated with sales team to expand customer base and strengthen existing accounts
- Cultivated relationships with vendor representatives to acquire product insights and facilitate warranty resolutions
- Supported delivery service team by helping with loading tasks to load roofs when others were on vacation or out of the branch
Outside Sales Representative
ABC Supply Company
Waterloo, IA
05.2002 - 03.2003
- Conducted product presentations to prospective clients and existing customers.
- Scheduled sales calls with customers and vendors to discuss product offerings.
- Developed strong customer relationships through regular in-person visits.
- Managed customer accounts and ensured timely follow-up on inquiries.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Assisted customers in selecting appropriate materials for their projects.
- Educated customers on product features and technical details to highlight benefits.
- Scheduled sales calls with customers and vendors to discuss product offerings. with customers and vendors.
Education
Bachelor of Arts - Business Management
Wartburg College
Waverly, IA05-1994
Skills
- Sales strategy development
- Sales management
- Customer relationship management
- Financial oversight
- Inventory management
- Business growth analysis
- Operational reliability
- Vendor relations
- Staff supervision
- Team building
- Problem resolution
- Customer service excellence
- Attention to detail
- Sales leadership
- Relationship building
- Consistent performance
Affiliations
- College Football, 4-year letter winner
- Sponsor local events to help raise money for students
- Developed and led children's ministry program for new church launch
- Member of the church leadership team
Timeline
Branch Manager
ABC Supply Company
07.2017 - Current
Branch Manager
ABC Supply Company
04.2011 - 07.2017
Assistant Manager
ABC Supply Company
05.2005 - 04.2011
Assistant Manager
ABC Supply Company
03.2003 - 05.2025
Outside Sales Representative
ABC Supply Company
05.2002 - 03.2003
Bachelor of Arts - Business Management
Wartburg College