Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Craig Bast

Honolulu,Hi

Summary

Driven Manager with more than 10+ years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Center Manager

Fossil Inc
Honolulu, HI
9 2020 - Current
  • Managed operations for 2 retail locations with combined annual revenue of $1.5 million
  • Developed and executed strategic plans to increase sales by 8% annually
  • Implemented cost-control measures that reduced operational expenses by 18%
  • Conducted regular audits to ensure compliance with company policies and procedures
  • Led team of 15+ employees, providing coaching and mentoring to improve performance and foster career growth
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
  • Implemented new sales training program that boosted staff sales performance by 25% within six months.

Store Manager

Fossil Inc
Honolulu, HI
04.2017 - 09.2020
  • Led team of 8+ employees in high-volume retail setting, achieving consistently high customer satisfaction scores
  • Implemented strategic initiatives that increased sales by 15% through effective merchandising and promotional strategies
  • Optimized inventory management processes, reducing stock losses by 20% through enhanced monitoring and staff training
  • Conducted regular performance reviews and provided ongoing training to ensure team members consistently met and exceeded sales targets
  • Fostered positive work environment resulting in 30% decrease in employee turnover within first year.
  • Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Area Manager

Chapel Hats
Honolulu, HI
09.2012 - 04.2015
  • Managed portfolio of 7 retail stores, overseeing all aspects of operations, including sales performance, inventory management, staffing, and customer service
  • Achieved 20% increase in sales across area through strategic planning, effective merchandising, and promotional campaigns
  • Implemented standardized operational procedures that improved efficiency and reduced costs by 15%
  • Conducted regular store visits and audits to ensure compliance with company policies and maintained high standards of store presentation
  • Led team of 16+ employees, providing training, coaching, and performance evaluations to foster culture of excellence and accountability.

Education

BBA -

San Jose State University
San Jose, CA
01.2007 - 05.2010

Skills

Strategic Planning and Execution

Multi-Store Management

Sales and Revenue Growth

Team Leadership and Development

Operational Efficiency

Budgeting and Cost Control

Customer Relationship Management

Certification

Leadership DNA

Timeline

Leadership DNA

01-2023

Store Manager

Fossil Inc
04.2017 - 09.2020

Area Manager

Chapel Hats
09.2012 - 04.2015

BBA -

San Jose State University
01.2007 - 05.2010

Center Manager

Fossil Inc
9 2020 - Current

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Craig Bast