Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Craig Bauer

Anderson,SC

Summary

Dynamic Operations Manager with a proven track record at Global Lending Services LLC, enhancing operational efficiency and employee performance. Skilled in process improvement and staff management, I spearheaded initiatives that significantly increased productivity and fostered a culture of accountability. Expert in operational audits and performance management, my leadership resulted in notable improvements in employee retention and operational cost reductions.

Overview

19
19
years of professional experience

Work History

Operations Manager

Global Lending Services LLC
09.2015 - Current
  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Branch Manager

OneMain Financial
03.2011 - 09.2015
  • Conducted team-building activities, strengthening interdepartmental relationships.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.

Lead Sales Associate

Miller Paint Co.
07.2006 - 03.2011
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Delivered excellent customer service for repeat business and referrals.

Education

Associate of Science -

Portland Community College
Portland, OR

Skills

  • Operations monitoring
  • Operational efficiency
  • Staff training
  • Staff management
  • Policies and procedures implementation
  • Performance monitoring
  • Maintaining compliance
  • Workflow optimization
  • Process improvement
  • Performance management
  • Process improvements
  • Problem-solving

Languages

Spanish
Professional Working

Timeline

Operations Manager

Global Lending Services LLC
09.2015 - Current

Assistant Branch Manager

OneMain Financial
03.2011 - 09.2015

Lead Sales Associate

Miller Paint Co.
07.2006 - 03.2011

Associate of Science -

Portland Community College

Similar Profiles

CREATE PROFILE
Craig Bauer