Craig BETKE
Flushing,MI
Summary
Dynamic professional with a proven track record at Consumers Energy, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and fostering strong client relationships. Skilled in problem-solving and time management, consistently delivering quality results while managing diverse projects and leading teams to success.
Overview
39
39
years of professional experience
Work History
Sales Associate
Home Depot
05.2024 - Current
- Assisted customers in locating products and provided product knowledge to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store organization and cleanliness, ensuring a welcoming environment for customers.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with store standards and visual merchandising guidelines.
- Stocked shelves promptly, contributing to optimal inventory levels and product availability for customers.
- Monitored inventory levels regularly, identifying discrepancies and assisting in replenishment efforts as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
Field Leader
Consumers Energy
05.2017 - 07.2019
- Led field operations for utility maintenance and restoration projects.
- Coordinated safety training sessions to enhance team awareness and compliance.
- Implemented process improvements that increased operational efficiency in service delivery.
- Monitored equipment performance and ensured proper maintenance schedules were followed.
- Collaborated with cross-functional teams to support project execution and community engagement initiatives.
- Conducted regular site inspections to ensure adherence to safety regulations, maintaining a safe working environment at all times.
- Resolved conflicts among team members proactively, creating a positive working environment conducive to success.
- Evaluated employee performance regularly, providing constructive feedback and setting goals for improvement.
- Managed staff schedules and maintained adequate coverage for all shifts.
Gas Utility
Consumers Energy
03.1999 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Business Owner
Can-Am Painting Co.
06.1987 - 03.1999
- Oversaw daily operations and project management for diverse painting contracts.
- Developed client relationships, ensuring satisfaction through quality service delivery.
- Implemented cost control measures, optimizing resource allocation and reducing waste.
- Trained and mentored staff on best practices for painting techniques and safety protocols.
- Evaluated project progress, adjusting strategies to meet deadlines and client expectations.
- Managed budgeting processes, forecasting expenses to maintain financial health of projects.
- Collaborated with suppliers to source high-quality materials at competitive prices.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
Education
High School Diploma -
Redford High School
Detroit, MI01-1976
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate
Home Depot
05.2024 - Current
Field Leader
Consumers Energy
05.2017 - 07.2019
Gas Utility
Consumers Energy
03.1999 - 06.2017
Business Owner
Can-Am Painting Co.
06.1987 - 03.1999
High School Diploma -
Redford High School