Craig Billings
Lower Lake,USA
Summary
Dynamic Tech Ops Supervisor at Mediacom Communications with a proven track record in workforce development and effective team leadership. Enhanced operational efficiency and boosted employee engagement through innovative training programs and conflict resolution strategies. Committed to fostering collaboration and achieving organizational goals while maintaining a safe and compliant work environment.
Overview
28
28
years of professional experience
Work History
Tech Ops Supervisor
Mediacom Communications
Clearlake Oaks, USA
02.1997 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures
- Boosted team morale and performance, organizing regular training sessions and motivational meetings
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment
- Educated staff on organizational mission and goals to help employees achieve success
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Education
High School Diploma -
Arroyo High
San Lorenzo, CA06.1979
Skills
- Workforce development
- Achievement-oriented
- Effective team leadership
- Customer engagement
- Employee supervision
- Collaborative team building
Accomplishments
Started as a installer and worked my way to service tech and now Tech Ops Supervisor
Timeline
Tech Ops Supervisor
Mediacom Communications
02.1997 - Current
High School Diploma -
Arroyo High
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