Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Craig Booth

Manchester,NH

Summary

Highly successful Franchise Owner with solid background in Retail operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.

Overview

18
18
years of professional experience

Work History

Franchise Owner

Batteries Plus Bulbs
08.2017 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Crew Chief

Hannaford
09.2010 - 12.2017
  • Trained all team members on key roles to maintain flexibility.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Managed 7 employees in delivering smooth, productive night shift operations.
  • Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

General Manager

Papa Gino's
03.2006 - 08.2010
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Associate of Arts - Culinary Arts

Shawsheen Valley Technical High School
Billerica, MA
06.1998

Skills

  • Attention to Detail
  • Driven and Determined
  • Strategic Decision-Making
  • Effective leader
  • Customer Service Management
  • Cost Control and Budgeting
  • Inventory Management
  • Staff Development

Accomplishments

Fastest single-unit Owner to reach one million in annual sales.

Timeline

Franchise Owner

Batteries Plus Bulbs
08.2017 - Current

Crew Chief

Hannaford
09.2010 - 12.2017

General Manager

Papa Gino's
03.2006 - 08.2010

Associate of Arts - Culinary Arts

Shawsheen Valley Technical High School

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Craig Booth