Craig Borchert

Directed store functions when manager was unavailable.

Ensured optimal inventory by performing restocking tasks.

Assisted in addressing customer issues.

Enhanced cashier skills through comprehensive training.

Facilitated development of back-end personnel with comprehensive training.

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.

Managed cashier operations and customer service desk efficiently.

• Assisted in resolving customer inquiries and concerns through effective communication techniques.
• Supported team in maintaining knowledge of product offerings and service protocols.
• Engaged with customers to gather feedback for service improvement initiatives.
• Collaborated with colleagues to streamline processes for enhanced customer satisfaction.
• Trained on conflict resolution strategies to enhance team performance and customer experience.
• Participated in regular team meetings to discuss challenges and share best practices in service delivery.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Conducted firefighting activities effectively.

Facilitated handling of automobile accident situations.

Certified in CPR techniques and emergency response protocols.