Hi, I’m
Craig Bourgeois
Manager
Pittsburgh,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
years of professional experience
1
Certification
Work History
Uhaul Moving And StoragePittsburgh, PA
Manager
07.2022 - Current
Job overview
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled costs to keep business operating within budget and increase profits.
- Effectively managed 827 storage rooms, minimum fleet of 60 trucks and efficiently maintained the operation of a warehouse which contain 350 shipping crates at any giving moment
- Through strategic and effective planning, increased net profit by 20% in one fiscal year. March 2022- March 2023
Uhaul Moving And StoragePittsburgh, PA
Assistant Manager
08.2019 - 07.2022
Job overview
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Manage over 800 rental contracts on average per month
Uhaul Moving And StoragePittsburgh, PA
Customer Service Representative
03.2015 - 08.2019
Job overview
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Ansaldo STSPittsburgh, PA
Engineering Intern
04.2018 - 08.2018
Job overview
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
- Reviewed proposed engineering designs for manufacturing feasibility.
- Assisted with coordination of new equipment installation and implementation.
- Conducted root-cause analysis of component failure.
Education
Point Park UniversityPittsburgh, PA
Bachelor of Engineering from Mechanical Engineering
04.2024
Skills
- Manage Budgets
- Business Planning
- Sales Activities
- Contract Development and Management
- Train Employees
- Manage Contracts
- Staff Management
- Quality Standards
- Financial Forecasting
- Project Management
- Team Leadership
- Budgeting and Cost Control
- Productivity Performance
- Time Management
- Coaching and Mentoring
Certification
- Certified Forklift driver and instructor, U-Haul - 2019-current
Timeline
Manager
Uhaul Moving And Storage
07.2022 - Current
Assistant Manager
Uhaul Moving And Storage
08.2019 - 07.2022
Engineering Intern
Ansaldo STS
04.2018 - 08.2018
Customer Service Representative
Uhaul Moving And Storage
03.2015 - 08.2019
Point Park University
Bachelor of Engineering from Mechanical Engineering