Craig Bourgeois
Pittsburgh,PA
Summary
Accomplished General Manager with an engineering background and a proven ability to optimize operational processes. Expertise in AutoCAD and cross-functional team leadership has resulted in significant improvements in efficiency and safety. Currently transitioning into a STEM-focused career, seeking to leverage strong problem-solving, project management, and technical skills to drive innovation in an engineering environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Uhaul Moving And Storage
Pittsburgh, PA, PA
07.2022 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled costs to keep business operating within budget and increase profits.
- Effectively managed 827 storage rooms, minimum fleet of 60 trucks and efficiently maintained the operation of a warehouse which contain 350 shipping crates at any giving moment
- Through strategic and effective planning, increased net profit by 20% in one fiscal year. March 2022- March 2023
Assistant Manager
Uhaul Moving And Storage
Pittsburgh, PA, PA
08.2019 - 07.2022
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Manage over 800 rental contracts on average per month
Customer Service Representative
Uhaul Moving And Storage
Pittsburgh, PA, PA
03.2015 - 08.2019
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Engineering Intern
Ansaldo STS
Pittsburgh, PA, PA
04.2018 - 08.2018
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
- Reviewed proposed engineering designs for manufacturing feasibility.
- Assisted with coordination of new equipment installation and implementation.
- Conducted root-cause analysis of component failure.
Education
Bachelor of Engineering - Mechanical Engineering
Point Park University
Pittsburgh, PA04-2025
Skills
- AutoCAD drawing
- Design development
- Failure analysis
- Proposal presentation
- Programming
- C
- Java script
- python
- Creo
- Ansys
- Sales
- Advertising and marketing
- Problem resolution
- Staffing
- Performance improvements
- Product costing
- Staff training
- Expense control
Certification
- Certified Forklift driver and instructor, U-Haul - 2019-current
Education
Pittsburgh, PA
Contact
Pittsburgh, PA 15211
Timeline
General Manager
Uhaul Moving And Storage
07.2022 - Current
Assistant Manager
Uhaul Moving And Storage
08.2019 - 07.2022
Engineering Intern
Ansaldo STS
04.2018 - 08.2018
Customer Service Representative
Uhaul Moving And Storage
03.2015 - 08.2019
Bachelor of Engineering - Mechanical Engineering
Point Park University
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