CRAIG BRAZET
HENDERSON,NV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Fraud Investigator
Barclays
09.2023 - 09.2024
- Investigate cases of suspected fraud, or incorrect reporting of fraud and other financial crimes; use of multiple systems to monitor and analyze transactions to determine and analyze potential fraudulent transactions and activities, using judgement to resolve claims based on information gathered.
- Proficient in various types of fraud including ATO, FA, and OT investigations.
- Use of various credit systems including Pegasus, TSYS, MCOM, VROL.
- Investigated and resolved on average 200-300 fraud cases per month; with a 98% accuracy rate on findings and documentation;
- Ensured 100% compliance with AML, BSA, and regulatory requirements during investigations;
- Conducted prompt and thorough investigations on referred files.
- Kept current with industry best practices and attended professional development events to maintain expertise in fraud investigation techniques.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
Quality Assurance Analyst
Keller Mortgage
11.2020 - 05.2022
- Monitored and ensured all procedures and guidelines/ documentation regarding mortgage loans were met according to company/ investor requirements
- Ongoing file review for data integrity, fraud investigation, with escalation of any potential issues found throughout every transaction
- Fraud scoring files with assorted programs including FraudScore, and Lexis Nexis
- Determination of documentation integrity
- Conditioning of loans with additional conditions for corrections needed per company and/ or government loan regulations
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
- Releasing of documents for closing
- Provided department managers with reports and assisted other team members support when requested
- Consistently meeting or exceeding expectations ensuring a smooth transaction and customer satisfaction
- Maintained up-to-date knowledge of regulatory changes, ensuring product compliance across multiple markets.
Loan Processor/Loan Officer Assistant
All Western Mortgage
09.2019 - 02.2020
- Reviewed initial loan applications, anticipating additional needed documentation for submission to underwriting, primary contact for borrowers, and other various departments
- Opening of escrow, requesting fees to disclose to borrowers, Appraisal revision requests
- Documents analyzed to ensure integrity, as well as smooth loan transactions
- Pipeline management, including frequent updates to all team members
- Escalation of potential issues to management as required
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
- Closed on average 30-45 loans per month;
- Conducted detailed risk assessments for loan applications, leading to reduction in defaults.
Loan Processor
Guild Mortgage Company LLC
03.2017 - 08.2017
- Processing of all assigned loans, down payment assistance loans, etc
- Pipeline management, credit reviews, fraud detection as well as prevention, updating all parties of all issues/milestones
- Weekly and monthly meetings to team lead, and management as required
- Continuing education to comply with loan and investor changes and requirements
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Loan Processor
First California Mortgage Company
06.2015 - 09.2016
- Provided effective communication to all borrowers, team members and management
- Analyzation of various financial statements, tax returns, credit documentation, title documentation for errors, accuracy and compliance for investor guidelines
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Development of pipeline management tools to aid in organization and effectiveness
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Reduced processing times, enabling faster loan disbursements by refining coordination between processing and underwriting teams.
- Monitored pipelines to track and log status of loans.
Education
High School Diploma -
BERKSHIRE HIGH SCHOOL
Skills
- Investigative techniques
- Forensic research
- Report filing
- Credit card fraud
- Fraud prevention
- Financial fraud
- Records research
- Evidence collection
- Telephone etiquette
- Fraud detection
- Transaction monitoring
- Verbal and written communication
- Case management
- Dispute resolution
- Fraud identification
- Account information review
- Investigation documentation
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Decision-making
- Task prioritization
- Analytical thinking
Timeline
Fraud Investigator
Barclays
09.2023 - 09.2024
Quality Assurance Analyst
Keller Mortgage
11.2020 - 05.2022
Loan Processor/Loan Officer Assistant
All Western Mortgage
09.2019 - 02.2020
Loan Processor
Guild Mortgage Company LLC
03.2017 - 08.2017
Loan Processor
First California Mortgage Company
06.2015 - 09.2016
High School Diploma -
BERKSHIRE HIGH SCHOOL
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