Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Brewster

Grand Canyon,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.

Overview

16
16
years of professional experience

Work History

PT FLEX, Mail Clerk

United States Postal Service
12.2022 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Provided service and sales to walk-in customers.

Front Office Manager/Maswik Lodge

Xanterra Parks and Resorts
02.2015 - 12.2022
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Delivered performance reviews, recommending additional training or advancements.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Employee of the Month November 2016, Manager of the Month on two separate occasions.
  • Certified Guest Service Professional, 2018
  • FranklinCovey’s 7 Habits for Effective Managers, 2018

General Manager

HomeSmart
09.2007 - 12.2014
  • Beginning position of account manager placed me in charge of counseling over 300 accounts to keep them current resulting in occasional repossession
  • I gained assistant manager position after six months of working with company
  • I was promoted to General Manager in February 2011 with responsibilities including product inventory and cash drawer audits, managing employee hours and overtime, sales/rentals/marketing, managing delivery schedules and logistics, customer service, recruiting and interviewing potential candidates, training and developing new associates, managing and developing current accounts and sales managers, organizing and maintaining clean store for optimum first impressions from customers
  • On a monthly basis I reviewed store’s profit and loss statement in order to make adjustments to achieve profit margins and sales goals.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.

Education

Some College (No Degree) - Computer Automated Drafting

Nashville State Tech
Cookeville, TN

Business Management

University of Phoenix
Online

Cumberland County High School
Crossville, TN
1998

Skills

  • Staff Motivation
  • Product Costing
  • Team Leadership
  • Customer Experience
  • Supervision and Training
  • Coaching and Mentoring
  • Labor Cost Controls
  • Staff Retention Programs
  • Inventory Control
  • Marketing

Timeline

PT FLEX, Mail Clerk

United States Postal Service
12.2022 - Current

Front Office Manager/Maswik Lodge

Xanterra Parks and Resorts
02.2015 - 12.2022

General Manager

HomeSmart
09.2007 - 12.2014

Some College (No Degree) - Computer Automated Drafting

Nashville State Tech

Business Management

University of Phoenix

Cumberland County High School

Similar Profiles

CREATE PROFILE
Craig Brewster