Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
SeniorSoftwareEngineer

Craig Butts

Independent IT Field Contractor
Richmond Hill,GA

Summary

The candidate, Craig Butts, is an experienced Senior IT Field Engineer II with expertise in installation, maintenance, configuration, service, and programming of network and communications equipment. Skilled in WAN/LAN equipment, routers, switches, CSU/DSUs, VOIP phones, Wi-Fi, access point installation, break-fix solutions, Windows migrations, server rack and stack, basic system administration, and AV equipment installation. Proficient in inventory management, end-user training, website design, and maintenance. Demonstrated ability in working with diverse technical environments and providing efficient solutions. In daily work, thier is extensively utilize of various artificial intelligence programs, primarily ChatGPT, GPT-4, Claude AI, Anthropic's Constitutional AI, and Gemini, an AI assistant developed by Anthropic.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Independent IT Field Contractor

Self Employed Services
02.2011 - Current
  • With a strong background in installation, maintenance, configuration, service, and programming of network and communications equipment
  • Active passport
  • Accomplishments
  • Executed office upgrades including workstations, monitors, printers, switches, and data migration for TD-Ameritrade
  • Led the tech team in rack & stacking Cisco routers/switches, servers, and installing public Wi-Fi LTE systems for Bank of America
  • Managed Windows XP to 7 & 10 migrations and workstation de-install/re-install at Wells Fargo Bank
  • Spearheaded Windows Server deployment, PC upgrades, and data migration at ARMY Fort Stewart WINN Hospital
  • Led a team in implementing over 300 workstations and 10 laptops for a Windows 7 migration project within 2 buildings at Flight Safety International
  • Managed rack & stack operations for routers/switches, patch panels, UPS, and server room setup at JCB
  • Oversaw user support, set-up, and help desk ticket management for an environment of around 400 workers at Scotsman Ice Systems
  • Played a key role in the enterprise email box provision project, migrating non-deployable email services to DoD Enterprise Email Service at US Army Exchange.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Executed office upgrades including workstations, monitors, printers, switches, and data migration for TD-Ameritrade
  • Led the tech team in rack & stacking Cisco routers/switches, servers, and installing public Wi-Fi LTE systems for Bank of America
  • Managed Windows XP to 7 & 10 migrations and workstation de-install/re-install at Wells Fargo Bank
  • Conducted Cisco routers/switches and server rack & stacking for Walmart locations
  • Spearheaded Windows Server deployment, PC upgrades, and data migration at ARMY Fort Stewart WINN Hospital
  • Collaborated with AT&T US Federal Court for VoIP phone installation and configuration, as well as rack & stack operations
  • Installed and tested network equipment at Georgia Ports for National Network Solutions.

Tech Lead

Flight Safety International Migration
09.2014 - 10.2015
  • Led a team in implementing over 300 workstations and 10 laptops for a Windows 7 migration project within 2 buildings
  • Managed daily hardware, software, and network computing issues, while ensuring efficient project completion
  • Created and integrated support plans, evaluated performance, and maintained security and integrity standards
  • Facilitated implementation of changes and supported design and evaluation reviews.
  • Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
  • Led cross-functional teams for successful project delivery within tight deadlines.
  • Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
  • Accelerated deployment times with automation tools and streamlined release processes.
  • Ensured seamless integration between front-end and back-end systems by coordinating closely with design teams during development phases.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Coordinated deployments of new software, feature updates and fixes.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Inspected equipment, assessed functionality, and optimized controls.
  • Tuned systems to boost performance.
  • Corrected, modified and upgraded software to improve performance.
  • Developed conversion and system implementation plans.

Desktop Support

JCB
09.2013 - 10.2013
  • Managed 20 rack & stack servers operations with routers/switches, patch panels, UPS, and server room setup
  • Provided day-to-day technical support and handled high volumes of requests while assisting in A/V provisioning and setup.
  • Streamlined desktop support operations by implementing efficient ticketing systems and prioritizing tasks.
  • Developed and maintained strong relationships with users to facilitate open communication channels and ensure satisfaction in the level of desktop support provided.
  • Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
  • Enhanced end-user satisfaction by providing timely and efficient desktop support services.
  • Streamlined IT infrastructure by implementing efficient desktop support procedures and tools.
  • Enhanced desktop support staff's abilities to support and administer Citrix environment.
  • Provided basic end-user troubleshooting and desktop support.
  • Improved desktop support response times by streamlining ticketing processes and prioritizing urgent issues.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Established effective communication channels between the desktop support team and other IT departments, fostering a collaborative work environment.
  • Continuously improved technical skills through self-directed learning, staying up-to-date with industry developments and best practices in desktop support.
  • Provided remote desktop support to satellite offices, ensuring consistent services across all locations.
  • Streamlined desktop support processes by implementing efficient ticketing system and prioritizing tasks.
  • Improved network efficiency by implementing and maintaining desktop support systems.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Served as an escalation point for challenging desktop support cases, applying advanced problem-solving skills to resolve issues quickly.
  • Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.
  • Improved user satisfaction by providing tailored desktop support services based on individual needs.
  • Enhanced end-user experience by providing timely and efficient desktop support for technical issues.
  • Maintained high levels of user satisfaction by consistently meeting and exceeding established service level agreements for desktop support services.
  • Improved end-user satisfaction by providing efficient desktop support and resolving technical issues.
  • Continuously updated professional knowledge through training courses or online resources keeping up with emerging trends in desktop support and network administration.
  • Maintained a high level of customer satisfaction by providing prompt and accurate technical assistance via phone, email, and remote desktop support tools.
  • Enhanced end-user satisfaction by promptly resolving desktop support issues and providing clear communication throughout the process.
  • Supported remote users through phone support and remote desktop applications ensuring prompt issue resolution.
  • Supported remote users effectively with prompt technical assistance via phone or remote desktop tools.

Systems Engineer

Scotsman Ice
08.2011 - 10.2011
  • Oversaw user support, set-up, and help desk ticket management for an environment of around 400 workers
  • Managed the virtual environment of 30 servers utilizing VMWare, VSphere 4.0
  • Installed MS Access/SQL database, integrated Active Directory, and Lotus Notes.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Researched software and systems products to determine purchase recommendations.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Conducted end-user reviews for modified and new systems.
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Integrated database and backup servers into enterprise systems.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Optimized networked software and operating systems by applying updates and patches.
  • Ensured seamless communication between geographically dispersed teams by establishing reliable VPN connections and remote access protocols.
  • Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Implemented networking and server changes to meet client budgets and needs.
  • Checked for accuracy and functionality during implementation of new systems.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Exchange Migration Engineer

US Army
05.2011 - 07.2011
  • Played a key role in the enterprise email box provision project, migrating non-deployable email services to DoD Enterprise Email Service
  • Managed mailbox migration and provisioning utilizing Microsoft Exchange 2010 and
  • Active Directory.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Performed complex calculations to analyze and optimize engineering processes.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Education

High School Diploma -

Des Moines Technical High School
Des Moines, IA

AA - Electronic Maintenance

Des Moines Area Community College
Ankeny, IA

Bachelor of Science - Information Technology Management

Bellevue University
Bellevue, NE

Skills

Organizational Skills, Multitasking, Project Planning, Written Communication
Problem-solving abilities, Professionalism, Time management abilities
Analytical Skills, WAN/LAN Equipment, Routers and Switches, CSU/DSUs
VOIP Phones, Wi-Fi, Access Points Installation, Break-Fix Solutions
Windows Migrations, Server Rack and Stack, Deployment
Basic System Administration, A/V Equip Installation, Digital Signage Setup
Inventory Management, End User Training, Basic Website Design & Maint
POS & Kiosk Installation/Repair, Linux Basics, Cabling Installation and Maintenance

Certification

Certifications and Training DCSE (Dell Certified Systems Expert): Foundation 2010 Desktops & Laptops DCSE (Dell Certified Systems Expert): Managed Deployment Tech Lead Assessment HP- Servicing HP Desktops, Workstations, and Notebooks 2019

Accomplishments

• Executed office upgrades including workstations, monitors, printers, switches, and data migration for TD-Ameritrade.

• Led the tech team in rack & stacking Cisco routers/switches, servers, and installing public Wi-Fi LTE systems for Bank of America.

• Managed Windows XP to 7 & 10 migrations and workstation de-install/re-install at Wells Fargo Bank.

• Conducted Cisco routers/switches and server rack & stacking for Walmart locations.

• Spearheaded Windows Server deployment, PC upgrades, and data migration at ARMY Fort Stewart WINN Hospital.

• Collaborated with AT&T US Federal Court for VoIP phone installation and configuration, as well as rack & stack operations.

• Installed and tested network equipment at Georgia Ports for National Network Solutions.

• Led a team in implementing over 300 workstations and 10 laptops for a Windows 7 migration project within 2 buildings.

• Managed daily hardware, software, and network computing issues, while ensuring efficient project completion.

• Created and integrated support plans, evaluated performance, and maintained security and integrity standards.

• Facilitated implementation of changes and supported design and evaluation reviews.

• Managed rack & stack operations for routers/switches, patch panels, UPS, and server room setup.

• Provided day-to-day technical support and handled high volumes of requests while assisting in A/V provisioning and setup.

• Oversaw user support, set-up, and help desk ticket management for an environment of around 400 workers.

• Managed the virtual environment of 30 servers utilizing VMWare, VSphere 4.0.

• Installed MS Access/SQL database, integrated Active Directory, and Lotus Notes.

• Played a key role in the enterprise email box provision project, migrating non-deployable email services to DoD Enterprise Email Service.

• Managed mailbox migration and provisioning utilizing Microsoft Exchange 2010 and Active Directory.

Timeline

Tech Lead

Flight Safety International Migration
09.2014 - 10.2015

Desktop Support

JCB
09.2013 - 10.2013

Systems Engineer

Scotsman Ice
08.2011 - 10.2011

Exchange Migration Engineer

US Army
05.2011 - 07.2011

Independent IT Field Contractor

Self Employed Services
02.2011 - Current

High School Diploma -

Des Moines Technical High School

AA - Electronic Maintenance

Des Moines Area Community College

Bachelor of Science - Information Technology Management

Bellevue University

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Craig ButtsIndependent IT Field Contractor