Craig Cahill
Cape Coral,Fl
Summary
Dynamic professional with extensive experience in multi-unit management at Taco Bell/KFC, driving sales growth and enhancing customer satisfaction. Proven expertise in profit and loss management and training development, achieving consistent annual sales increases. Adept at project coordination and network engineering, ensuring operational excellence and strong team performance.
Overview
39
39
years of professional experience
Work History
Owner Operator
Gulf South Lawn and Landscape
01.2022 - Current
- Established and managed lawn and landscape company, leveraging QSR management principles to drive operational effectiveness.
- Achieved consistent sales growth of over $40,000 annually since inception.
- Implemented efficient operational practices to ensure high-quality service and customer satisfaction.
- Trained and developed staff to maintain excellence in service delivery and operational consistency.
- Managed financial aspects, including budgeting, forecasting, and P&L analysis, to ensure profitability and sustainable growth.
- Coordinated with clients and suppliers to build strong relationships and ensure on-time project delivery.
District Manager and Director of Operations
Taco Bell/KFC - Woodland Bell
01.2001 - 01.2021
- Oversaw store volumes ranging from $1.3M to $2.5M, successfully managing high-revenue stores and contributing to significant financial growth and stability.
- Managed 4-10 units across OK, AR, MS, and MO, with a primary focus on MS and AR locations, ensuring consistent and efficient operations that improved overall performance and profitability.
- Ensured day-to-day operations, driving sales growth and enhancing customer satisfaction, resulting in increased sales and customer loyalty.
- Reviewed P&L statements to ensure stores met projections and maintained variance levels, enhancing financial oversight and accountability.
- Coordinated repairs, maintenance, and major remodels ($350K - $600K) with independent contractors, ensuring timely project completion, minimizing downtime, and improving store appearance and functionality.
- Conducted training to meet corporate guidelines at the store level, improving staff competency and adherence to corporate standards, resulting in better service quality and operational consistency.
- Liaised between franchise and corporate Taco Bell, facilitating communication and alignment between franchise operations and corporate objectives for cohesive business operations.
Floating Manager
Taco Bell/KFC - Woodland Bell
01.1997 - 01.2001
- Supported various store locations during manager transitions and peak hours to maintain operational continuity.
- Ensured smooth operations and high customer satisfaction through proactive assistance and problem-solving.
Small Systems Analyst and Network Engineer
USMC
01.1993 - 01.1996
- Designed, built, installed, and maintained computer hardware and network systems to support organizational infrastructure.
- Collaborated on projects at various locations across Washington DC, enhancing operational effectiveness.
- Obtained security clearance to access classified information.
Mainframe Computer Operator
USMC
01.1993 - 01.1996
- Maintained system integrity and delivered data to global entities.
- Operated 10-domain mainframe supporting global military bases.
- Obtained security clearance to access sensitive information.
Cashier and Lineman
Taco Bell/Woodland Bell
01.1987 - 01.1993
- Delivered customer service by assisting customers with inquiries and transactions.
- Cross-trained to operate register and support production line operations.
Education
Junior College - General Studies
Tulsa Junior College
Tulsa, OK01.1998
High School -
Union High School
Tulsa, OK01.1992
Skills
- Multi-unit management
- Sales strategy development
- Customer experience improvement
- Profit and loss management
- Training and development
- Project coordination
- Network engineering
- Mainframe operations
Critical Skills
- Multi-Unit Management
- Sales Growth Strategies
- Customer Experience Enhancement
- P&L Management
- Training and Development
- Project Management
- Network Engineering
- Mainframe Operations
Timeline
Owner Operator
Gulf South Lawn and Landscape
01.2022 - Current
District Manager and Director of Operations
Taco Bell/KFC - Woodland Bell
01.2001 - 01.2021
Floating Manager
Taco Bell/KFC - Woodland Bell
01.1997 - 01.2001
Small Systems Analyst and Network Engineer
USMC
01.1993 - 01.1996
Mainframe Computer Operator
USMC
01.1993 - 01.1996
Cashier and Lineman
Taco Bell/Woodland Bell
01.1987 - 01.1993
Junior College - General Studies
Tulsa Junior College
High School -
Union High School