Craig Cain
Department Manager
Palm Beach Gardens,FL
Summary
Proactive and meticulous Department Manager with over 10 years of experience in Retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
37
37
years of professional experience
Work History
Department Manager
Lowes Home Improvment
01.2007 - Current
- Prepared annual budgets with controls to prevent overages
- Managed over 100 customer interaction per day increasing sales by on average 10%
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Performed statistical analyses to gather data for operational and forecast team needs
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Territory Sales Manager
Shell Oil
03.1987 - 12.1988
- Exceeded targets by building, directing and motivating high-performing sales team
- Serviced 35 customer accounts while devoting significant energy to increasing gasoline sales by 10%
- Developed sales strategy based on research of consumer buying trends and market conditions
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Managed and motivated sales team to increase revenue 15%
- Led targeted training programs to educate staff on product benefits and service capabilities
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Education
MBA - Business Management
Marketing Business Administration - Shell Oil
South Africa11.1999
Marketing : Sales And Marketing Education -
Damelin College
11.1989
Skills
- Operations
- Business development and planning
- Relationship building and management
- Recruiting and Hiring
- Goals and Performance
- Scheduling
- Staff Management
- Business administration
- Strategies and goals
Timeline
Department Manager
Lowes Home Improvment
01.2007 - Current
Territory Sales Manager
Shell Oil
03.1987 - 12.1988
MBA - Business Management
Marketing Business Administration - Shell Oil
Marketing : Sales And Marketing Education -
Damelin College