Craig Carlson
Shreveport,LA
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
6
6
years of professional experience
Work History
Car Porter
Audi Brian Harris
Baton Rouge, LA
08.2023 - Current
- Responded promptly to customers' inquiries regarding car transportation services.
- Assessed supply levels for vehicle parts, cleaning products and and restocked items to sustain inventory.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Drove vehicles to or from workshops or customer workplaces or homes.
Insurance Customer Service Representative
Coastal Group and Associates
Kemah, LA
05.2024 - 07.2024
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Researched relevant policy information to answer customer questions.
- Advised customers on available coverage options that best fit their individual needs.
- Resolved billing disputes and processed payments and refunds as required.
Office Manager
Avalon Sports Medicine
Huntington Beach, CA
05.2018 - 07.2023
- Managed front desk operations including greeting patients, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained medical records and a filing system for those records as well as other documents.
- Tracked invoices, payments, and copays to ensure accuracy of accounts receivable and payable information as well as contacted patients with past due payments.
- In charge of opening and closing office as well as managing schedules and delegating tasks.
Education
Bachelor of Science - Finance
Louisiana State University And A&M College
Baton Rouge, LA05-2026
High School Diploma -
C.E. Byrd High School
Shreveport, LA05-2022
Skills
- Data Entry
- Customer Service
- Office Management
- Bookkeeping
- Document Management
- Organizational Skills
- Scheduling Coordination
Affiliations
- Playing pickleball, basketball, and golf
Languages
Spanish
Elementary
Accomplishments
- LHSAA High school All-Academic Division 1 Football Team
- Qualified for state Literary Rally for Business Communications
- High school A/B honor roll
- Cane's Senior Spotlight Athlete of the Week
- Key Club - completed over 200 service hours
- Spanish Club
- LSU Kappa Sigma Fraternity
- Member of National Society of Leadership and Success at LSU
References
References available upon request.
Timeline
Insurance Customer Service Representative
Coastal Group and Associates
05.2024 - 07.2024
Car Porter
Audi Brian Harris
08.2023 - Current
Office Manager
Avalon Sports Medicine
05.2018 - 07.2023
Bachelor of Science - Finance
Louisiana State University And A&M College
High School Diploma -
C.E. Byrd High School
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