Craig Chambers
VP of Engagement
Corinth,TX
Summary
Director of Engagement Innovation – Cross-Functional Leadership – Public Relations Self-motivated, strategic public relations professional with high ethical standards allowing for an objective mindset in building relationships, resolving conflicts, and problem-solving. Able to manage multiple projects within stringent timelines while maintaining coach/mentor relationships with internal and external stakeholders. Understands the need for helping others achieve their goals to ensure quality customer service. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than six years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
V.P. Engagement
Credit Union Of Texas
2023.01 - 2024.07
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Increased company growth through collaboration with sales and marketing departments.
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as enhanced brand reputation and employee morale.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
V.P. of Administration
Credit Union Of Texas
2022.05 - 2023.01
- Oversaw the successful integration of two departments, improving overall communication and collaboration.
- Optimized resource allocation by analyzing departmental needs and prioritizing projects accordingly.
- Led cross-functional teams to ensure smooth project execution and timely completion of deliverables.
- Cultivated a culture of continuous learning through professional development workshops and opportunities for advancement within the organization.
- Collaborated with executive leadership to establish long-term business goals while developing actionable strategies for achieving them.
Employee Engagement Manager
Credit Union Of Texas
2020.12 - 2022.06
- Enhanced employee engagement by implementing innovative strategies and programs.
- Evaluated employee satisfaction data, identifying areas of improvement and developing action plans to address concerns.
- Championed diversity initiatives within the organization, creating an inclusive environment where all team members could thrive.
- Promoted a positive work culture by organizing team-building activities and events throughout the year.
- Organized annual employee engagement surveys to gather valuable insights into workplace satisfaction levels across the organization.
- Implemented mentoring programs that connected experienced professionals with junior colleagues for knowledge sharing and skills development purposes.
- Conducted focus groups to gain in-depth understanding of specific issues affecting morale or engagement levels among staff members.
- Championed the importance of employee engagement at all levels within the organization, building a strong foundation for long-term success and growth.
- Managed various employee engagement projects from inception through completion, delivering timely results aligned with set goals and objectives.
- Established recognition programs that rewarded outstanding contributions, fostering a sense of pride among staff members.
- Collaborated with managers to identify and address employee relations issues.
- Developed and monitored employee recognition programs.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Manager of Community Engagement
Credit Union of Texas
2019.02 - 2020.02
- Planned and oversaw all community event calendar events
- Ensured proper staffing and adequate marketing materials and handouts for each event
- Ordered all giveaways
- Sent out all invitations and coordinated advertising for events.
Community Engagement Officer
Credit Union Of Texas
2018.09 - 2019.01
- Conducted analysis of community needs and resources to support strategic plans.
- Assisted with business communications via email, social media and mailings.
- Evaluated donation and sponsorship requests and made funding recommendations.
- Delivered high-level administrative support to board during regular operations and special meetings.
- Managed budgets for community outreach events, ensuring cost-effective strategies were employed while maintaining high-quality experiences for participants.
- Developed strong partnerships with local organizations, fostering a collaborative approach to community engagement.
- Served as an organizational liaison between key stakeholders, including government agencies, businesses, schools, nonprofits, and local residents.
- Increased public awareness of organizational initiatives through strategic social media campaigns.
- Enhanced community involvement by organizing and leading outreach programs and events.
- Built and maintained positive relationships with public by utilizing strategic plans.
Area Manager III Business & Government Relations
CoServ (Denton Counter Electric Cooperative, Inc.)
2009.08 - 2018.08
- Developed and maintained relationships with government official, city council/staff, Key Accounts, Chamber of Commerce leaders and developers concerning electric and gas service
- Resolved conflicts, served as liaison between all stakeholders, prepared reports and contributed to departmental budgetary decisions.
Credit Analyst III
HSBC Auto Finance
2004.01 - 2009.01
Financial Services Representative
Community Credit Union
2003.01 - 2004.01
Business Manager
Sam’s Club #6376
2002.01 - 2003.01
Merchandise Manager
Sam’s Club #6255
2000.01 - 2002.01
Education
Certificate - Banking And Financial Support Services
SW Graduate School of Banking At SMU
Dallas Texas 06.2025
MBA - Business Administration
Texas Women’s University
Denton, TX01.2020
BBA - Business Administration And Management
Texas A&M University
College Station, TX12.2000
Skills
- Cross-Functional Leadership
- Coaching & Mentoring
- Relationship Building
- Collaboration
- Conflict Resolution
- Objectivity
- Quantitative Analysis
- Community Relations
- Strategic Problem Solving
- Negotiations
- Team Leadership
- Client Relationship Building
- Strategic Planning
- Business Development
- Results-Driven
- Contract Negotiation
- Corporate Communications
- Public Speaking
- CRM Software
- Relationship and Team Building
- Cross-Functional Collaboration
- Approachable leader
Accomplishments
- Eagle Scout/Arrow of Light/Order of the arrow
- Certified Key Account Executive
City
TX
Zip
76210
Street
Corinth
Affiliations
- Texas Association of Sports Officials
Certification
- CUSE Advanced Management, Cornell University - April. 2023
- Certified Credit Union Executive Manager (CRM).June 2023
Timeline
V.P. Engagement
Credit Union Of Texas
2023.01 - 2024.07
V.P. of Administration
Credit Union Of Texas
2022.05 - 2023.01
Employee Engagement Manager
Credit Union Of Texas
2020.12 - 2022.06
Manager of Community Engagement
Credit Union of Texas
2019.02 - 2020.02
Community Engagement Officer
Credit Union Of Texas
2018.09 - 2019.01
Area Manager III Business & Government Relations
CoServ (Denton Counter Electric Cooperative, Inc.)
2009.08 - 2018.08
Credit Analyst III
HSBC Auto Finance
2004.01 - 2009.01
Financial Services Representative
Community Credit Union
2003.01 - 2004.01
Business Manager
Sam’s Club #6376
2002.01 - 2003.01
Merchandise Manager
Sam’s Club #6255
2000.01 - 2002.01
Certificate - Banking And Financial Support Services
SW Graduate School of Banking At SMU
MBA - Business Administration
Texas Women’s University
BBA - Business Administration And Management
Texas A&M University
- CUSE Advanced Management, Cornell University - April. 2023
- Certified Credit Union Executive Manager (CRM).June 2023
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