Craig Christensen
Lehi,UT
Summary
Industrious DevOps Engineer offering 7 years of high intensity experience as an SRE in 24/7 production environments working with AWS, Splunk, Datadog, Terraform, CI/CD pipelines and scripting deployments. I am a high trust collaborator, with a focus on fostering team cohesion. Well-rounded and conscientious professional committed to proactively managing change and quickly deploying critical applications. Expertise in configuration management and Agile, Scrum and Waterfall methodologies.
Overview
9
9
years of professional experience
Work History
Sr DevOps Engineer
SoFi
05.2024 - 03.2026
- Deployed and monitored metrics and logging tools, Splunk and Datadog.
- Worked on migrating Splunk and Datadog agents from on-prem servers to Kubernetes pods and utilizing Splunk OTel Collector. Deployed via terraform.
- Managed Cloud Costs via Datadog CCM. Worked towards decentralizing FinOps to allow individual teams to monitor their Cloud costs.
Site Reliability Engineer
Galileo Financial Technologies
05.2019 - 05.2024
- Deployed and monitored apps and systems 24/7.
- Created monitors/alerts/reports/dashboards in Splunk and Datadog.
- Assisted developers and clients in troubleshooting issues after deployment.
- Coordinated incident management and assisted in quick resolution and hot fixes.
Technical Support Engineer 2
Oracle
08.2017 - 05.2019
- Customer Support Engineer for E-Business Suite.
- A primary point of contact for customers to provide resolution to issues.
- Troubleshoot application issues relating to core admin, Concurrent Processing, Report Manager, and BI Publisher.
- Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Education
Bachelor of Science - Computer Information Technology
Brigham Young University-Idaho
Rexburg, ID07-2015
Skills
- AWS
- Kubernetes
- Terraform
- GitLab CI/CD
- Datadog Administration
- Splunk Administration
- OTel Collector
- Linux/Unix
- Jira
- Opsgenie
- Slack
- Oracle Database Administration
- Bash
- SQL
- PL/SQL
Websites
Accomplishments
- Recognized as the team’s lead troubleshooter for 'unsolvable' production incidents where standard protocols failed.
- Optimized the engineering lifecycle by delivering production-ready infrastructure faster than projected timelines, prioritizing long-term system reliability.
- Consistently hand-selected for multi-team deployments due to a versatile skill set and a proven ability to stabilize diverse systems.
- Proven ability to drastically reduce technical onboarding cycles; consistently achieving full proficiency and delivering production-level contributions within 1–2 months in environments where the standard benchmark is 3-4 months.
Timeline
Sr DevOps Engineer
SoFi
05.2024 - 03.2026
Site Reliability Engineer
Galileo Financial Technologies
05.2019 - 05.2024
Technical Support Engineer 2
Oracle
08.2017 - 05.2019
Bachelor of Science - Computer Information Technology
Brigham Young University-Idaho
HONOR AWARDS
Eagle Scout, Boy Scouts of America