Summary
Skills
Technical Strengths
Work History
Certification
Timeline
Education
Generic
Craig Clifford

Craig Clifford

Folsom,California

Summary

Experienced program manager with a proven ability to drive large scale cross-functional initiatives end-to-end through product design, development and production lifecycles. Exceptional communication, leadership and operational skills across multiple disciplines:

  • Program Management - planning, scheduling, roadmap creation and release management
  • Agile - certified and experienced Scrum Master
  • Engineering - systems integration, core maintenance and change management
  • Marketing - campaign support, personalization, segmentation and AB testing
  • Design - UX design support and guidance

Skills

Business Processes

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Technical Strengths

  • Agile Project Management
  • Problem Resolution
  • Program Management Office
  • Project Management
  • Risk Management and Mitigation
  • Software Development Methodologies
  • Strategic Planning and Implementation
  • Microsoft Office, Jira, Workfront, Miro, Slack

Work History

Principal Program Manager

Adobe
02.2021 - 11.2023
  • Instrumental in leading and managing high-impact global initiatives, proving beneficial in overachieving annual revenue improvement targets to more than 10%.
  • Owned direct accountability for implementing quarterly plans, consistently monitoring and reporting program results to both leadership and stakeholders, further ensuring transparency and accountability in supporting a culture of excellence.
  • Initiated and led change management initiatives, ensuring seamless alignment with roadmaps of other teams to optimize overall project adaptability and responsiveness.
  • Drive prioritization of team objectives, while maintaining schedules with meticulous attention to detail, and consistently monitoring performance metrics, fostering optimal efficiency, managing task completion, and ensuring project success.
  • Established clear targets and objectives, effectively communicating them to foster strategic collaboration and alignment among team members and stakeholders, driving achievement of collective goals.
  • Facilitated knowledge sharing sessions among team members and stakeholders to encourage collaboration, streamline workflows, and promote continual process improvements.
  • Presented program updates to executive leadership regularly, providing insights into progress against milestones and recommendations for next steps.

Program Manager

Adobe
07.2015 - 02.2021
  • Managed multiple cross-functional initiatives involving diverse business requirements and implementation standards.
  • Successfully integrated GDPR compliance across 60+ domains.
  • Transitioned multiple surfaces to an entirely new platform.
  • Launched our global services library that provides universal capabilities.

Web Business Solutions Analyst

Adobe
09.2012 - 07.2015
  • Worked within our Global Site Experience Delivery team to execute on major projects to support our
  • Marketing and Customer Success org's enhancement and deliverables roadmap:
  • Drove our Customer Success org's enhancement project backlog to improve end-user and internal support agent access to our library of help and learning documentation across all products
  • Acted as Scrum Master for the engineering squads responsible for building out search, localization and templating of help documentation
  • Led effort to integrate efficient customer support tools that tied customer support requests to in-house ticketing services

Web Producer

Craig Clifford
07.2007 - 09.2012
  • Instrumental in managing technical and production aspects of 10 Adobe web sites, resulting in overall improvement in site performance and user satisfaction.
  • Facilitated integration and development of services, contributing to dramatic increase in client success metrics, exponential growth in social network engagement, and significant enhancement in editorial efficiencies.
  • Owned leadership oversight for maintaining application and systems integration, ensuring seamless transition and adaptation to changing business requirements with zero disruptions in service.
  • Managed relationships with third-party vendors, negotiating contracts for software licenses and other services as needed.
  • Self-motivated, with a strong sense of personal responsibility.

Online Instructional Designer II

Academy of Art University
04.2004 - 07.2007
  • Designed and built online course materials
  • Partnered with SME instructors from various industries
  • Responsible for all media and content production, scheduling and deployment

Web Producer

Wells Fargo
09.2003 - 03.2004
  • Drove content, UI and application development from requirements
  • Supported Project Managers to implement collateral material for fintech products
  • Managed treasury management app deployments and scheduled weekly releases

Certification

Scrum Master

Timeline

Principal Program Manager

Adobe
02.2021 - 11.2023

Scrum Master

02-2020

Program Manager

Adobe
07.2015 - 02.2021

Web Business Solutions Analyst

Adobe
09.2012 - 07.2015

PPM - Project Management

University of California
01.2010 - 01.2011

Web Producer

Craig Clifford
07.2007 - 09.2012

Online Instructional Designer II

Academy of Art University
04.2004 - 07.2007

Web Producer

Wells Fargo
09.2003 - 03.2004

MBA - Project Management

Keller Graduate School of Management

Bachelor of Arts - Product Design

San Francisco State University

Education

PPM - Project Management

University of California
01.2010 - 01.2011

MBA - Project Management

Keller Graduate School of Management

Bachelor of Arts - Product Design

San Francisco State University
Craig Clifford