Craig Clow
Fort Worth,TX
Summary
Customer satisfaction and results-driven sales leader with more than 23 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions. Reputation for exceeding sales goals and retaining clients.
Overview
21
21
years of professional experience
Work History
Business Development Executive
Urban Surfaces
08.2023 - 03.2024
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
Regional Sales Manager
Elite Flooring
06.2022 - 06.2023
- Achieved sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Negotiated sales contracts with high-value customers..
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
National Sales Director
RM Interiors And Design
10.2018 - 06.2022
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Liaised with marketing and product development departments to maintain brand consistency.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained sales volume and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.
- Guided sales staff in improving sales presentations, negotiating skills and customer service strategies.
- Hired and motivated high-performing sales team achieving over 6 million in new sales year one and 14 million in year two.
Account Manager
Redi Carpet
04.2018 - 10.2018
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs and tailor solutions.
National Account Executive
Sherwin Williams Co
10.2002 - 01.2018
- Managed, supported and grew business relationships with existing and new accounts by developing strategies to increase market penetration.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Communicated with customers frequently to maximize satisfaction, inquire about needs and propose new offerings.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Responsible for 43 million in sales of paint and floor covering products to national accounts in year one. Drove revenue to over 65 million by prospecting new business, executing hands-on customer training and ensuring customer satisfaction throughout the process.
Education
No Degree - Secondary Education / Business Administration
Oregon State University
Corvallis, ORNo Degree - Secondary Education / Business Administration
Lubbock Christian University
Lubbock, TXSkills
- Consultative Selling
- Quote Preparation
- Product Demonstration
- Adobe Systems Adobe Creative Cloud
- Account Development
- Product and Service Knowledge
- Territory Management
- Negotiation Expertise
- Presentation Abilities
- Time Management
- Sustainable Solutions Development
- Presentation Abilities
- Time Management
- Sustainable Solutions Development
- Revenue Generation
Accomplishments
- Supervised team of 21 team members
- Recruited and developed 6 new sales professionals
- Increased revenue 26% by developing new marketing strategies.
- Collaborated with team of 12 in the development of Measure Square rollout.
- Achieved record-high client growth in 2022 and 2023 by developing a comprehensive sales and marketing plan.
Additional Information
Former professional baseball player.
Timeline
Business Development Executive
Urban Surfaces
08.2023 - 03.2024
Regional Sales Manager
Elite Flooring
06.2022 - 06.2023
National Sales Director
RM Interiors And Design
10.2018 - 06.2022
Account Manager
Redi Carpet
04.2018 - 10.2018
National Account Executive
Sherwin Williams Co
10.2002 - 01.2018
No Degree - Secondary Education / Business Administration
Oregon State University
No Degree - Secondary Education / Business Administration
Lubbock Christian University
Similar Profiles
Ashish AgarwalAshish Agarwal
Senior Manager - Finance Consolidation & FP&A at Global Surfaces LimitedSenior Manager - Finance Consolidation & FP&A at Global Surfaces Limited
Christopher YoungChristopher Young
Capital Projects Manager at Architectural SurfacesCapital Projects Manager at Architectural Surfaces
Dannia NovaDannia Nova
Design Engineer at RMI SurfacesDesign Engineer at RMI Surfaces
Christian LiuChristian Liu
Patient Care Tech at Texas Health ResourcesPatient Care Tech at Texas Health Resources
Christopher ShoemateChristopher Shoemate
Police Officer at DFW AirportPolice Officer at DFW Airport