Craig Conerly
Wellington,FL
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products and service to customers.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Dispatch Manager / Office Manager
State Transport Auto Brokers
11.2022 - 12.2024
- Managed a team of 10 dispatchers, overseeing daily operations and ensuring efficient scheduling and routing of deliveries
- Developed and maintained strong relationships with carriers, negotiating favorable rates and terms to optimize cost savings
- Streamlined communication channels between drivers, customers, and internal teams, resulting in faster response times and improved customer satisfaction
- Monitored key performance indicators (KPIs) such as on-time delivery rate and driver productivity to identify areas for improvement
- Maintained accurate records of all dispatched orders, including tracking information, proof of delivery documents, and customer feedback
- Implemented a real-time monitoring system that provided visibility into the status of each delivery throughout the entire process
- Resolved escalated issues from customers or drivers promptly to minimize any negative impact on service quality or reputation
- Conducted regular performance evaluations for dispatchers to provide feedback on strengths and areas needing improvement
Operating Partner / General Manager
Stonewood Grill and Tavern
05.2011 - 11.2022
- In charge of every aspect of running a successful operation
- Driving sales through great guest experiences, hiring and training staff, P & L, costs, labor, scheduling, maintenance of equipment, purchasing food, beverages, supplies, etc
- Health inspections, state certifications
- Optimized supply chain management, reducing costs and increasing reliability of deliveries.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost savings without compromising on quality or timeliness of deliveries.
- Determined appropriate financial goals and administered budgets to control expenses.
- Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
Regional Executive Chef/ Asst. General Manager/Beverage Manager
Ruth's Chris Steak House
08.1993 - 03.2011
- I was in charge of 50+ employees and some of my duties included, ordering all food, beverages, and supplies for the restaurant
- Passing state-required health inspections
- Coordinating with guests, banquet menus for large group dinners on-site and off-site
- Checking and maintaining all equipment is in good working order
- Ensure quality of food is up to standard by executing quality checks daily
- Responsible for P & L costs, labor, food, overheads, etc
- Ensuring guest satisfaction so they will return over and over again
- Guest satisfaction is the single most important aspect of any business
- Improved kitchen efficiency by streamlining food preparation processes.
- Oversaw staff training and development for enhanced service quality.
- Managed inventory and supply chain to ensure consistent availability of fresh ingredients.
- Collaborated with management to align kitchen operations with business goals.
- Reduced food waste by implementing portion control strategies.
Education
Associate in Arts (AA) - Business Administration
Palm Beach State College
Palm Beach Gardens, FL01.1992
Skills
- Budgeting and cost control
- Quality assurance
- Hospitality service expertise
- ServSafe certification
- Team leadership
- Project Management
- Cooking
- Marketing management
- Training & development
- Profit & Loss
- Invoicing
- Kitchen Management Experience
- Customer Service
- Microsoft Outlook
- Culinary Experience
- Sales Management
- Supervising Experience
- Human resources
- Strategic Planning
- Marketing
- Communication skills
- Events management
- Microsoft Powerpoint
- Sales
- Catering
- Sanitation
- Restaurant Management
- Forecasting
- Procurement
- Kitchen experience
- Leadership
- Operations Management
- Labor cost analysis
- Negotiation
- Inventory management
- Staff scheduling
- Food plating and presentation
- Event Planning
- Restaurant Experience
- Computer literacy
- POS
- Food Safety
- Payroll management
- Business Development
- Recruiting
- Food Preparation
- Purchasing
- Microsoft Office
- Food production
- Microsoft Excel
- Hospitality
- Office manager experience
- Menu Planning
- Pricing
- Kitchen management
- Operations management
- Fine dining
- BOH operations
- Equipment maintenance
- Team Training
Certification
- Certified Food Safety Manager, 07/01/20, 07/01/25
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dispatch Manager / Office Manager
State Transport Auto Brokers
11.2022 - 12.2024
Operating Partner / General Manager
Stonewood Grill and Tavern
05.2011 - 11.2022
Regional Executive Chef/ Asst. General Manager/Beverage Manager
Ruth's Chris Steak House
08.1993 - 03.2011
- Certified Food Safety Manager, 07/01/20, 07/01/25
- Food Handler Certification
Associate in Arts (AA) - Business Administration
Palm Beach State College
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