CRAIG COOKSEY

• Conducted pre-trip / post-trip inspections to ensure vehicle safety and compliance with regulations.
• Operated garbage truck efficiently to collect waste and recyclable materials from designated routes.
• Assisted in training 5 new drivers on safe driving practices and operational procedures.
• Drove trucks along established routes, through residential streets, alleys. business, and industrial areas.
• Dumped garbage at the Trail Ridge Landfill and the GFL Phillips Hwy transfer station.

• Resolved customer inquiries via phone, email, and chat support channels.
• Assisted in troubleshooting hardware and software problems for end-users.
• Developed unique sales approach and identified client needs to expand sales.
• Surpassed sales goals by 10% annually with implementation of diverse sales tools and strategies.
• Handled escalated complaints, demonstrating conflict resolution skills effectively.

• Answer incoming calls from customers, businesses, and technicians to provide support for AT&T email, internet, and home networking.
• 2021 Service Excellence Award Winner.
• 2019 Summit Winner. Finished 1st in call center.
• Dozens of computer systems used.
• Trained on Retention / Loyalty for AT&T Mobility and currently working in retention/ loyalty.

• Exceeded sales goals by averaging over 40 new gym memberships per month.
• Administered payroll for employees.
• Helped increased monthly revenue from $13,000 to $34,000 in five years.
• Collected 80% or more monthly delinquent accounts by phone and email.
• Surpassed revenue goals in 20 consecutive quarters for five consecutive years.
• Trained new employees on company and customer service policies.
• Cleaned floors, restrooms, showers, windows, and equipment. I also fixed any issues in the facility from paint on the wall to installing audio/video equipment.

Associates of Science earned attempting to enter nursing school.

Business