Craig Cossairt
Product Manager
South Jordan,UT
Summary
Dynamic and performance-driven professional with strong organizational, multi-tasking, conflict resolution, and communication skills. Versatile self-starter with a proven track record of success and multidisciplinary industry expertise in product management, sales, and customer service. Recognized by managers for providing innovative solutions and executing for results.
Skills
- Product Management
- UX/UI Design
- Agile & Scrum Methodologies
- Data Analysis & Metrics
- Roadmap Development
- Customer Relationship Management
- User Research & Testing
- Prototyping & Wireframing
- SaaS & Mobile App Development
- Cross-functional Team Leadership
- PM Tools (Jira, Productboard, etc)
- Design Tools (Figma, UXPin, etc)
Overview
12
12
years of professional experience
Work History
Product Manager
Christopherson Business Travel
03.2022 - 07.2024
- Redesigned Airportal Admin and Internal web platforms and built new Andavo Traveler mobile app
- Primary product contact for Meetings & Incentives, leisure ICs, and corporate Travel Managers
- Leverage data analysis to inform product decisions, measure usage impact, and enhance client satisfaction
- Managed technical integrations to third party applications
UI Product Manager, Financials and Supply Management
Infor
05.2021 - 03.2022
- Lead for Infor Go mobile app, FSM Marketplace, Warehouse Management, and UI/UX uplifts
- Participated in knowledge transfer programs as an industry and product expert
- Developed prioritized roadmaps and business cases
- Captured, documented, and translated customer requirements as input to development for new features
- Supported sales and go to market initiatives for the existing product offering
- Provided sales with demonstration material and presentation content for user group meetings
Product Manager/UX Designer
ManagerPlus (acquired by iOffice)
12.2018 - 05.2021
- Launched new SaaS product platform that increased average sale size by 4x and attracted acquisition
- Created fully interactive UX design mockups and prototypes for smooth handoffs to developers
- Collaborated with development in agile sprint cycles to iterate on innovative industry leading features
- Solicited feedback from Client Advisory Board and tested concepts through feature focus groups
- Assisted sales in prospect demonstrations and presented upcoming roadmap items at industry conventions
- Volunteered on company Leadership Council to enhance company culture and plan annual events
Inside Sales, Health Plans
PillPack (acquired by Amazon)
01.2018 - 10.2018
- Hand selected to participate in a strategic Health Plan pilot program with company-wide visibility
- Call recordings used in training classes as an example of how to overcome multiple objections
- Provided world class service to patients while adhering to federal compliance and privacy regulations
Director of Auxiliary Services
Entrata (fka Property Solutions)
11.2014 - 02.2017
- Grew department from 80 employees to over 300
- Improved monthly average Service Levels by over 50% to comply with SLA's
- Product Owner of Resident Support, Workforce Management, Call Analysis, and Prospect Follow-up
- Defined product roadmap and collaborated with Development and UX/UI teams to execute vision
- Reported weekly to Executive Leadership on successes and opportunities for improvement
- Completed internal Leadership Development Program and nominated for Values award
- Direct reports included six managers, spanning 24/7 hours of operations
- Managed a portfolio of strategic clients and provided quarterly business reviews
- Implemented new best practices, policies, SOP documentation, and case studies
Leasing Consultant
Equity Residential
04.2013 - 07.2014
- Received award for 'Excellence in Sales and Customer Service' in SoCal Region for Q1 of 2014
- Consistently achieved top rankings in Southern California for all sales and customer service metrics
- Established a strong rapport with prospects and residents to gain new leases and secure lease renewals
- Assisted with collecting payments, making bank deposits, and reconciling resident accounts
- Developed and maintained databases to organize frequently accessed materials and new information
Intern
The Walt Disney Company
01.2012 - 01.2013
- Monitored daily labor operations and requirements for a contact center taking 15 million calls per year
- Assisted the planning and implementation phases of the 'My Disney Experience' eCommerce expansion
- Designed a SharePoint site to train new Cast Members and centralize standard operating procedures
- Supported Cast with creative solutions while adhering to labor standards and exceeding financial goals
- Managed a resource library and coordinated with Engineering to ensure proper preservation of facilities
- Earned 'Mouse-sters' Degree and Perfect Attendance Award
Education
Bachelor of Arts - Business; Entertainment and Tourism Management
California State University, Fullerton
Fullerton, CA01.2012
Study Abroad
Business Europe Study Tour (BEST)
Germany, Belgium, France, And Switzerland 05.2011 - 07.2011
Associate of Arts - Social and Behavioral Sciences
Irvine Valley College
Irvine, CA01.2010
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