Catherine Harlamert

• Portal review/maintenance for new orders, P.O.'s engineering changes/modifications and approvals.
• Contract review: New Client Orders.
• Change Order review and compliance: (customer presentation).
• Long Term Agreement review for order changes and customer approval.
• Engineering Change Requests review for order changes and customer approval.
• Coordinator (led) for weekly team meeting: Discussed and reviewed contract fluidity and also ensured all (signed) Purchase orders parameters are met, and moving efficiently through all departments and channels.

• Led weekly and daily meetings to ensure all sales representatives are meeting expected daily KPI's.
• Relaying of key topics, need and expectations from Executive meeting to all sales team members.
• Performed annual evaluations, expectations, and goals for all sales team members.
• Ensured that all sales team members comply, follow and adhere to all company guidelines, tactics/methods, and values.
• Enforcement of any disciplinary actions (if needed)

ex. verbal/written warnings, Performance Improvement Plan (PIP) initiation, employment termination.

• Delivery of weekly reports to Executive administration regarding all Sales team members performance, achieved/ met or surpassed goals and all sales metrics.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Improved productivity by increasing customer communication and responding to feedback.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Compiled client profiles and entered information into operating system.
• Maintained long-term relationships with high net-worth clients.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits.
• Used customer insights to develop innovative sales strategies to increase sales.
• Negotiated contracts with clients and developed relationships with key personnel.
• Generated new leads through networking and attending industry events.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Developed and delivered engaging sales presentations to convey product benefits.
• Collaborated with cross-functional teams to identify and address customer needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Administered ECR for customer approval, including portal uploads for secured information.
• Administered RMA's for inventory returns included research on all returned inventory (before return occurred), and data entry of all RMA's in company database for tracking and records.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Handling of inventory reviews and placement of international PO orders.
• Order entry of all customer PO's, handling of all customer quoting and products inquiries, (SAE/ASTMD) specifications and confirmations.
• Generated new leads through networking and attending industry events.
• Negotiated contracts with clients and developed relationships with key personnel.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Collaborated with cross-functional teams to identify and address customer needs.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Established and cultivated solid business relationships with new or existing customers.
• Evaluated performance against goals and implemented appropriate development plans.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Organized promotional events and interacted with community to increase sales volume.
• Prepared sales presentations for clients showing success and credibility of products.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Increased sales volume and expanded product line to new retailers, school districts, colleges/universities, and private teams, sports clubs and vendors.
• coordinated visits and Sales training meeting/seminars to national branch offices.

• Completed precise measurements using special tools.
• Inspected incoming and outgoing materials for accuracy and quality.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.
• Completed all safety inspections and ensured Federally mandated specifications were established, met, and maintained. (80 and 800 ton Press machines)

• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.
• Completed precise measurements using special tools.
• Identified and documented quality discrepancies for management to develop resolutions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Resolved concerns with products or services to help with retention and drive sales.