Craig Coureur
Social Services Assistant
Mattoon,IL
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Services Assistant
Mattoon Rehabilitation & Health Care Center
12.2024 - Current
- Administrative: Assist in planning, developing, organizing, implementing and directing the Social Service programs of this facility.
- Admissions process: Conducting initial interviews with potential residents and their families, explaining facility policies and procedures, and gathering necessary paperwork.
- Resident advocacy: Acting as a voice for residents by communicating concerns to staff, advocating for needed services, and helping resolve issues.
- Care coordination: Connecting residents with appropriate community services, scheduling appointments with healthcare providers, and coordinating care plans with other staff members.
- Family support: Providing information and support to resident families regarding their loved one's care, including updates on their condition and available options.
- Social activities: Organizing social events and activities within the facility to promote resident engagement and well-being.
- Benefit assistance: Helping residents and their families access government benefits and financial assistance programs.
- Documentation: Maintaining accurate records of resident interactions, care plans, and service referrals.
- Assessments: Conducting assessments such as BIMS, PHQ9, Social Detriments of Health, smoking and elopement of residents for Annually and Quarterly assessments and inserting into MDS
- Evaluation: Interpret social, psychological, and emotional needs of the resident/family to the medical staff, attending physician and other resident care team members.
- Evaluate Social and family information and assist in determining plans for social treatments
- Developed and implemented strategies to enhance quality of social services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
- develop treatment plans and prevention strategies for clients with behavioral or mental health conditions
Counselor (Respite)-Disabilities and Special Needs
Camp New Hope
05.2024 - Current
- • Being an advocate and voice for persons with Disabilities
- Assist in leading individuals with disabilities and special needs within a small group in daily aspects in camp life, programs, and activities.
• Enthusiastically participate in camp activities and encourage individuals with disabilities and special needs participation in camp activities.
• Follow the direction of the supervisor and leadership staff and work effectively as a team member with other staff.
• Properly, adequately, and continuously monitor campers under your supervision, and take responsibility for assisting with their comfort and ensuring their safety. Follow all safety, emergency, and health regulations.
• Know each camper and the support they need by reviewing their camp application and caregiver’s instructions. This includes eating, toileting schedule, bathing, etc.
• Care or assist in care for the needs of the camper including toileting, changing, bathing, and feeding. - provide mental health support for campers
- be a mandated reporter
Sales Support Executive
FLOW
07.2019 - 01.2023
- Manage and process service request for all Government account including the non-managed customers Upsell to all Government customers (managed and non-managed)
- Analyze Government accounts with the view of looking for opportunities to upsell products and services to all business customers
- Handle implementation of Government installations including voice, data and mobile services by working closely with Account Executive and relevant departments
- Manage the movement of all work orders within the Sales department
- Assist Account Executives in achieving and exceeding established set monthly targets against set objectives
- Develop rapport with respect Account Executive including attending visits to all business customers along with Account Executives as required
- Utilize all systems such as Liberate, Cerillion, SCCD, SAP, Salesforce and Access Care to facilitate implementation and restoration of services
- Investigate and process all queries related to all business customers
- Assist in customer retention by means of a call plan in order to contact customers quarterly, with a view of creating rapport, building customer loyalty and retention and increased revenue
Sales Support Assistant
Flow Communication
08.2017 - 06.2019
- Provide excellent, while fulfilling the overall needs of the client, salesperson, and company
- Prepare Government bills
- Provide assistance to the Government Care Executive Monitor Government and Co-operate credit limit Assist and run reports for B2B stock
- Raise Queries and adjustments for co-operate customers
- Prepare service orders and made sure that they are executed to the satisfaction of the customer
- Participated in sales team meetings, stay current on all product and process updates
- Collaborated with team to achieve customer satisfaction by analyzing problems and using skills to solve issues effectively
- Preparing cash reports for B2B Preparing and depositing cash for B2B
- Resolve business customer complaints via phone, email, mail, or social media
- Advise on company information.
Education
Bachelor of Science - Human Services -
Eastern Illinois University
Charleston, IL12-2024
Caribbean Secondary Education Certificate - undefined
Castries Comprehensive Secondary School
Vide Boutielle, Castries07.2015
Skills
- Behavior monitoring
- Peer Counseling
- Crisis Intervention
- Office Administration
- Mental Health Support
- Care Planning
- Building rapport
- Behavior Modification
- Case management proficiency
- Client Advocacy
Awards
- Certificate of Excellence - SYTOP Drug Free Club 2014
- Mr. Drug Free 2014 - Mr. and Ms. Drug Free Pageant 2014
- Certificate of Graduation - Castries Comprehensive Secondary School 2015
Certification
- CPR
- First Aid
- Mental Health First Aid
- Food Handlers
Timeline
Social Services Assistant
Mattoon Rehabilitation & Health Care Center
12.2024 - Current
Counselor (Respite)-Disabilities and Special Needs
Camp New Hope
05.2024 - Current
Sales Support Executive
FLOW
07.2019 - 01.2023
Sales Support Assistant
Flow Communication
08.2017 - 06.2019
Caribbean Secondary Education Certificate - undefined
Castries Comprehensive Secondary School
- CPR
- First Aid
- Mental Health First Aid
- Food Handlers
Bachelor of Science - Human Services -
Eastern Illinois University
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