Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Craig Couso

Cardiac Monitor Technician
Lakeland,FL

Summary

Professional Cardiac Monitor Technician with 2.5 years of experience working in busy cardiology practice. Committed to providing accurate interpretation of cardiac abnormalities and communicating findings thoroughly with physicians. Experienced Cardiac Monitor Technician with excellent data interpretation skills and professional demeanor. Committed to providing calming environment for patients to ease anxiety and produce accurate, true results.

Overview

2
2
Languages
2
2
Certifications
13
13
years of post-secondary education
14
14
years of professional experience

Work History

Cardiac Monitor Technician

Lakeland Regional Hospital
Lakeland, FL
09.2019 - Current
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
  • Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.

Cardiac Monitor Technician

Florida Hospital Heartlan
Sebring, FL
09.2016 - 06.2019
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.

Certified Nursing Assistant

Kenilworth Care And Rehabilitation Center
Sebring, FL
05.2015 - 09.2016
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Field Technician Supervisor

Comcast Cable (RWL Communication Inc)
Avon Park, FL
02.2015 - 05.2015
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Served as technical consultant on environmental policies to maintain regulatory compliance.
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Discovered and resolved issues that affected project outcomes.

Certified Nursing Assistant

Nu Hope Hospice
Sebring, FL
08.2014 - 01.2015
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Certified Nursing Assistant

Florida Heartland Hospital
Sebring, FL
03.2013 - 08.2014
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Stocker/Producer

Winn-Dixie
Avon Park, FL
03.2012 - 03.2013
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Assisted in development of trainees, providing instruction and support to optimize readiness.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Greeted customers and directed to requested products.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Performed inventory control, such as counting and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Placed special customer orders for custom or special order merchandise.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Checked packages and merchandise for damage and notified vendors.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.

Certified Nursing Assistant

Sunny Hills ALF
Sebring, FL
12.2011 - 04.2012
  • Cleaned and sterilized medical instruments and disposed of contaminated supplies.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
  • Offered nursing station clerical and data-entry assistance to streamline operations.
  • Assisted medical supply requisitioning to maintain inventory.
  • Provided informational resources to patients and families regarding treatments, guidelines and plans.
  • Maintained compliance with HIPAA and organizational privacy-protecting policies.
  • Provided customized care according to individual health plan.
  • Organized and managed patient charts and files.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
  • Assisted with IV therapy, medication administration, wound therapy and splinting.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Collaborated and shadowed multidisciplinary team members to plan, manage and assess treatments in care units.
  • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Certified Nursing Assistant

Royal Care
Avon Park, FL
12.2010 - 12.2011
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Obtained client medical history, including medication information, symptoms and allergies.

Stocker/Customer Service Associate

Office Depot Inc
Sebring, FL
05.2007 - 12.2010
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered constant flow of customer calls with minimal wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Provided information regarding charge accounts and loyalty programs.

Education

High School Diploma -

South Florida Community College
Sebring, FL
06.2007 - 05.2009

Certified Nursing Assistant -

South Florida Community College
Sebring, FL
11.2010 - 12.2021

Skills

Cardiac terminology

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Certification

Licensed Certified Nursing Assistant- 9 years

Timeline

Cardiac Monitor Technician

Lakeland Regional Hospital
09.2019 - Current

Cardiac Monitor Technician

Florida Hospital Heartlan
09.2016 - 06.2019

Certified Nursing Assistant

Kenilworth Care And Rehabilitation Center
05.2015 - 09.2016

Field Technician Supervisor

Comcast Cable (RWL Communication Inc)
02.2015 - 05.2015

Certified Nursing Assistant

Nu Hope Hospice
08.2014 - 01.2015

Certified Nursing Assistant

Florida Heartland Hospital
03.2013 - 08.2014

Stocker/Producer

Winn-Dixie
03.2012 - 03.2013

Certified Nursing Assistant

Sunny Hills ALF
12.2011 - 04.2012

Certified Nursing Assistant

Royal Care
12.2010 - 12.2011

Certified Nursing Assistant -

South Florida Community College
11.2010 - 12.2021

High School Diploma -

South Florida Community College
06.2007 - 05.2009

Stocker/Customer Service Associate

Office Depot Inc
05.2007 - 12.2010

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Craig CousoCardiac Monitor Technician