Craig Crook
Pasco,Wa
Summary
Hard-driving business leader offering skills in strategic business planning and team development. Articulate, forward-thinking and resourceful in meeting unique needs. Hardworking and passionate job seeker with strong organizational skills eager to secure a position and ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Dickey's Barbecue Pit
05.2021 - Current
- Accounting, payroll, marketing, budgeting and building a positive work environment.
- Managed day-to-day business operations.
- Trained and motivated up to 30 employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
REGIONAL OPERATIONS MANAGER/CATERING MANAGER/EVENT COORDINATOR/HIRING MANAGER
DICKEY'S BBQ PIT
08.2014 - 08.2023
- Managing three locations in the Tri-Cities, oversee inventory, sales, inspections, food costs, labor cost, hiring, training, oversee all store operations, scheduling and staffing
- Catering: communication with guests, organize and execute orders, prep orders for pickup, organize and execute onsite and offsite events, manage callbacks, marketing, promoting etc
- Human resource: oversee the whole hiring, training and staffing
- Conduct quarterly reviews with managers for store performance
- Oversee employee review and management reviews
- Conduct and oversee all disciplinary and coaching of team members in a positive driven atmosphere
- In my position I opened all three locations in the tri-cities
- During my 9 years with Dickey's Barbecue Pit my favorite part of the job is that I've been able to grow and build great relationships with guests in our stores and our catering/outside sales department.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
PROJECT FOREMAN
THORNWORKS
02.2011 - 08.2014
- Oversaw and execute the operations of 60 plus lawn mowing customers
- Built customer relations and added customers to a growing business.
- Kept meticulous records on supplies, parts, equipment and employees' hours for each job.
- Complied with company safety regulations to prevent accidents on job sites.
- Reviewed job details and assigned duties to workers based upon skills sets and experience.
- Reviewed project details to specify correct materials and equipment for job sites.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Checked equipment to determine if maintenance was required.
- Established clear priorities and production quality standards.
- Monitored usage of supplies and materials to establish cost effective operations.
- Scheduled job assignments for staff to monitor progress and performance.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
Area Manager
Taco Del Mar
01.2009 - 11.2010
- I opened new restaurants and traveled to Ellensburg to open a new store for the company
- I oversaw inventory, sales, inspections, food costs, labor cost, hiring, training, oversee all store operations, scheduling and staffing
- Human resource: oversee the whole hiring, training and staffing
- Conduct quarterly reviews with managers for store performance
- Oversee employee review and management reviews
- Conduct and oversee all disciplinary and coaching of team members in a positive driven atmosphere
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Oversaw budget planning, strategy development, community outreach for organization.
Education
Richland High School
Richland, WA06.1993
Accounting And Business Management
Columbia Basin College
Pasco, WASkills
- Management, leadership, communications, being able to work and build positive relationships, human resources, attention to detail, staffing, training, inspections
- Coaching, building guest relationships etc
- Profit and Loss
- Supplier Relations
- Staff Hiring
- Quality Control Planning
- Verbal and Written Communication
- Client Service
- Sales Oversight
- Sales Growth
- Coaching and Mentoring
- Project Oversight
- Leadership and People Development
- Quality Management Systems
Timeline
Owner/Operator
Dickey's Barbecue Pit
05.2021 - Current
REGIONAL OPERATIONS MANAGER/CATERING MANAGER/EVENT COORDINATOR/HIRING MANAGER
DICKEY'S BBQ PIT
08.2014 - 08.2023
PROJECT FOREMAN
THORNWORKS
02.2011 - 08.2014
Area Manager
Taco Del Mar
01.2009 - 11.2010
Richland High School
Accounting And Business Management
Columbia Basin College
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