CRAIG CROWE II

• Medical Transportation Flexible Driving Specialist contracted with multiple medical agencies
• In providing weekly schedule pickup and drop off patients
• Dual services for 2 years as Flexible Rideshare Driver for Lyft and Uber driving services
• Created opportunities to solicit as Outside Sales Representative
• Introducing multiple insurance products that are under Symmetry Financial Group company.

As a broker sales agent having the function and responsibilities as Category Analyst Sales Representative:

• Conduct outside sales soliciting in contacting approximately 100 plus potential clients weekly
• Present 30 different insurance carriers of various plan package products
• Aggressive selling approaches and creating video presentations are with the focus intent to help families protect their assets and create generational wealth
• Promoted as a lead customer service for displaying outstanding enthusiasm
• Demonstrating innovative methods with developing professional presentation and audio video presentation
• Evidence of strong innovative initiative to strive for excellence
• Role also as an agent demonstrated functions as a Procurement Specialist Purchasing Agent
• As it is important in understanding the products sold by any business
• Professionalism and commitment to provide excellent sales customer services
• Built loyal long-term customer relationships to help families safeguard their assets
• Excellent customer services rendered that created new business opportunities for other potential customers
• Continuously explored various training enhancing online coaching to perfect ability to communicate efficiently as an outside sales agent
• Enhanced organization skills in how to follow-up with the pending customers
• Ensured how clients are a priority by conducting face-to-face online sessions
• Providing them clarity understanding of the product that will be purchased as a stocks and annuities plan package which is to promote growth within potential customer families' portfolios.
• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.

During tenure as a Supply Chain Analyst at the northwest fleet regional office:

• Spearheaded several scheduled training sessions for the Service Technician Drivers by providing suggested effective approaches for high quality customer service, and how to handle customer issues that included innovative ways to increase productivity.
• Success in providing excellent customer service has created the opportunity to be asked to become a team leader, assistant manager and trainer. This leadership position was the result of having a positive attitude that boosted work ethics performance. Same expectation to encourage fleet team to embrace toward providing quality services to the clients.

Another function of role included the responsibilities entitled as a Capacity Manager.

• For almost 10 years, provided outside sales service, as well as a technician driver, have created a position recognized by this company to advance in becoming a fleet lead-manager. This opportunity is the result of demonstrating professionalism as a technician and as a salesperson over the course of multiple years.
• During tenure in leadership role and training responsibilities, had the abilities to de-escalate critical issues with customers conflict issues. Same principles of high-level applications used in leadership were also taught to service technicians.
• Persistence to strive for customer service excellence as a technician, developing strong work ethics in team.
• Demonstrating a quality salesperson's impressive image to clients, which includes having knowledge of all policies and safety regulations or client needs.
• Conducted one-on-one and team huddles to cover safety topics with the team, and review with the CSR to ensure awareness or given resources with knowledge of what’s required regarding OSHA and DOT regulations.
• Continuously organized workflow with team by assigning Customer Service Rep. Technicians their proper routes to execute assignments within knowledge of the territory, and make sure that routes with the biggest cash flow or revenue are completed.