Craig DeHoet
Woodward,IA
Summary
Accomplished and result-driven management professional with more than 25 years of operational and leadership experience in diverse business environments boosting organizational profitability and performance. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks, and also deliver innovative new solutions to challenges. Excellent communication skills and ability to establish relationships and collaborate with a diverse set of internal and external clients and stakeholders. Talent for reorganizing companies, procedures, and staff to achieve a positive business turnaround. Exceptional leader, motivator, and team builder who is goal-oriented and excels in a fast-paced, high-pressure environment.
Overview
24
24
years of professional experience
Work History
Store Operations Manager
Northern Lights Pizza Company
10.2023 - Current
- Manage daily operations of 5 pizza restaurants with annual sales of over 5M
- Provide Franchise operations sales support and oversight to 5 franchise locations
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
President
Northern Lights Pizza Company Dash Brands
12.2020 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Led operational team in development, rollout, and management of new product lines.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
Retail Business Developer
Martin Bros. Distributing Co., Inc.
01.2011 - 04.2020
- Prospect and cultivate new business leads while maintaining preexisting relationships and expanding sales territory
- Exhibit at Industry Trade Shows and Events
- Perform industry research to identify opportunities and risks with business development
- Train and implement new sales strategies to Sales Force
- Launched 25 new sites from the ground up; overseeing site evaluations, construction planning, sales and marketing development, and personnel training.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Sales and Marketing Consultant
Martin Bros. Distributing Co., Inc.
06.2004 - 12.2010
- Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Implemented sales/marketing training and tools for increasing sales, tracking progress and meeting sales goals
- Increased sales revenue by developing and implementing targeted marketing campaigns.
- Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
C Store Consultant
Break Pointe C Store Consulting
05.2002 - 05.2004
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Store Operations Manager
Break Pointe Stores
05.2002 - 05.2004
- Supervised all aspects of operations, including inventory, purchasing, marketing, staffing and maintenance for 10 convenience stores and restaurants
- Maintained clear line of communication and monitored organizational effectiveness
- Developed strategies to improve customer service, drive store sales, increase profitability, and create store policies and marketing programs that will increase sales and grow the existing customer base
- Ensured customer needs are met, complaints are resolved and service is quick and efficient.
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Area Supervisor
Break Pointe Stores
01.2001 - 05.2002
- Motivated employees to pursue ambitious sales outcomes and worked closely with vendors
- Led and participated in new business opportunities through assessment and engaging in proposals to potential customer
- Guided associates in daily operations, and monitored to ensure a high degree of productivity, safety, customer service and quality
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
Store Manager
Break Pointe Stores
04.2000 - 01.2001
- Ensured sales, operations and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiencies exceeding corporate goals
- Researched market trends and developed relationships and negotiated contracts with vendors.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Woodward Granger HS
Woodward, Iowa05.1985
Skills
- Brand Development
- Budgeting
- Business-to-Business (B2B)
- Client Relationships
- Conflict Resolution
- Continuous Improvement
- Contract Management
- Customer Relationship Management (CRM)
- Documentation & Reporting
- Employee Development
- Financial Analysis
- Human Resources (HR)
- Inventory Management
- Management Consulting
- Manufacturing Process Improvement
- New Business Development
- Operations Management
- Process Improvement
- Procurement
- Product Development
- Program Management
- Project Management
- Project Scheduling
- Quality Assurance
- Sales Management
- Sales Operations
- Site Development
- Strategic Planning
- Supply Chain Management
- Team Building
- Vendor Management
- Program Administration
Accomplishments
Increased sales from 200K to 15M over 10 years.
Opened 250+ new sites
Oversight of 20+ new construction builds
Creation of multiple product Brands (NLP Dash, Burrito Factory, Pasta Pete's, Chicken Shack)
Community Service Award
Timeline
Store Operations Manager
Northern Lights Pizza Company
10.2023 - Current
President
Northern Lights Pizza Company Dash Brands
12.2020 - Current
Retail Business Developer
Martin Bros. Distributing Co., Inc.
01.2011 - 04.2020
Sales and Marketing Consultant
Martin Bros. Distributing Co., Inc.
06.2004 - 12.2010
C Store Consultant
Break Pointe C Store Consulting
05.2002 - 05.2004
Store Operations Manager
Break Pointe Stores
05.2002 - 05.2004
Area Supervisor
Break Pointe Stores
01.2001 - 05.2002
Store Manager
Break Pointe Stores
04.2000 - 01.2001
High School Diploma -
Woodward Granger HS
Similar Profiles
Jacob CaldwellJacob Caldwell
Delivery Driver at Northern Lights PizzaDelivery Driver at Northern Lights Pizza
Alyssa HartAlyssa Hart
Administrative Office Assistant at Northern Lights Electric CompanyAdministrative Office Assistant at Northern Lights Electric Company
Robert EakerRobert Eaker
Slickline Operator at Northern Lights Energy CompanySlickline Operator at Northern Lights Energy Company
Joshua PJoshua P
Irrigation Service Manager at Iowa IrrigationIrrigation Service Manager at Iowa Irrigation
Annie WearmouthAnnie Wearmouth
Social Worker 3, Centralized Intake Unit at Iowa Department of Health and Human ServicesSocial Worker 3, Centralized Intake Unit at Iowa Department of Health and Human Services