Craig Delyser
Lakeside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Territory Manager - Field Operations
FTSI, Inc.
11.2018 - 04.2024
- Managed over 10 accounts within San Diego territory.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
Lead Field Engineer
Advanced Network, Inc.
04.2008 - 11.2018
- Streamlined communication between team members for improved collaboration and productivity.
- Optimized resource allocation to meet project deadlines without compromising quality.
- Mentored junior engineers, fostering professional growth and development within the team.
- Resolved technical issues swiftly, ensuring minimal downtime and maintaining project schedules.
Service Technician
Redhawk
06.2001 - 04.2008
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CA06.2000
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Issue Resolution
Timeline
Territory Manager - Field Operations
FTSI, Inc.
11.2018 - 04.2024
Lead Field Engineer
Advanced Network, Inc.
04.2008 - 11.2018
Service Technician
Redhawk
06.2001 - 04.2008
Bachelor of Science - Business Administration
San Diego State University