Summary
Overview
Work History
Skills
Certification
Education
Timeline
Generic

Craig DeMaria

Warwick,RI

Summary

Experienced QA Analyst specializing in test automation, API validation, User Acceptance Testing, and CI/CD automation. Known for leading QA initiatives and enhancing workflows in Agile environments. Proven track record of collaborating with cross-functional teams to deliver high-quality software solutions. Proficient in Cypress, AWS, and Agile methodologies, driving innovation and problem-solving in QA processes.

Overview

21
21
years of professional experience
3
3
Certifications

Work History

QA Analyst

InsureMyTrip
Warwick, RI
06.2017 - Current
  • Led QA strategy and execution for Agile teams, enhancing e-commerce insurance platform
    quality.
  • Developed comprehensive test plans and regression suites, streamlining QA processes.
  • Collaborated with engineering to resolve defects and drive product improvements.
  • Implemented API validation techniques, ensuring seamless integrations.
  • Supported QA automation initiatives, advancing workflow efficiency.
  • Utilize Cypress, Katalon, BrowserStack, GitLab, Jira, Zephyr, and Pytest for test execution.
  • Maintain WordPress core and plugin updates.
  • Monitor AWS Security Hub and Wiz to identify security vulnerabilities.
  • Utilize the AWS Management Console to identify build and deployment issues.

QA Engineer

Amazing Charts
, RI
01.2015 - 06.2017
  • Executed functional, regression, and system testing for EHR software.
  • Created test plans, test cases, and acceptance criteria in Agile environments.
  • Validated HL7 messaging and healthcare data integrations.
  • Performed API testing, database checks, and cross-platform validation.

InterSystems Server & HL7 Engineer

Amazing Charts
06.2013 - 01.2015
  • Managed InterSystems Cache/Ensemble servers for healthcare data integration.
  • Developed HL7 interfaces and routing logic using Cache ObjectScript.
  • Provided Tier III support for escalated technical issues.
  • Performed root cause analysis to improve interoperability and performance.

Technical Support & Team Lead (Tier III)

Amazing Charts
09.2009 - 06.2013
  • Led Tier II/III support teams, providing coaching and escalation management.
  • Resolved advanced EHR, server, and database issues.
  • Improved customer satisfaction through structured troubleshooting and communication.
  • Resolved intermediate technical issues involving EHR workflows and servers.
  • Assisted with updates, backups, and system configuration.
  • Escalated complex issues to engineering with detailed defect reports.
  • Provided frontline customer support for EHR issues and installations.
  • Documented issues thoroughly in CRM systems, and identified emerging trends.

Central Station & Tech Support Manager

National Security Fire Alarm Systems
06.2007 - 09.2009
  • Managed alarm monitoring operations and supervised technical support staff.
  • Ensured compliance with fire safety standards and emergency procedures.
  • Implemented training programs to standardize troubleshooting.

Tech Support Manager

Mortgage Town USA / New England Funding
12.2004 - 06.2007
  • Led technical support operations across multiple mortgage offices.
  • Maintained servers, workstations, and networking equipment.
  • Supported CRM and loan processing systems critical to daily operations.

Skills

  • Cypress (JavaScript-based automation)
  • API testing (REST)
  • UI/UX testing
  • CI/CD automation
  • Agile methodologies
  • AWS Cloud Practitioner
  • Version control with Git
  • SQL and MySQL
  • WordPress management
  • Cross-browser testing with BrowserStack
  • Cache ObjectScript
  • Story and bug tracking with Jira
  • Cross-platform validation
  • Performance testing
  • User acceptance testingUser acceptance testing

Certification

AWS Certified Cloud Practitioner (Issued Oct 2021)

ASTQB - ISTQB Certified Tester, Foundation Level (Issued Dec 2016)

CompTIACompTIA - A+ Certified Service Technician (Issued 2004)

Education

Computer Technology And Networks -

MTTI
Rhode Island
11-2004

Computer And Information Systems

Rhode Island College
Providence, RI

High School Diploma -

St. Dunstan's
Providence, RI
06-1991

Timeline

QA Analyst

InsureMyTrip
06.2017 - Current

QA Engineer

Amazing Charts
01.2015 - 06.2017

InterSystems Server & HL7 Engineer

Amazing Charts
06.2013 - 01.2015

Technical Support & Team Lead (Tier III)

Amazing Charts
09.2009 - 06.2013

Central Station & Tech Support Manager

National Security Fire Alarm Systems
06.2007 - 09.2009

Tech Support Manager

Mortgage Town USA / New England Funding
12.2004 - 06.2007

Computer Technology And Networks -

MTTI

Computer And Information Systems

Rhode Island College

High School Diploma -

St. Dunstan's

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