Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Craig Dennis

Bixby,OK

Summary

Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in communication and satisfaction. Looking for new position where career spanning 30 years can be used to help bring greater success to exciting company.

Overview

39
39
years of professional experience

Work History

Service Advisor

Tulsa Powersports And Outdoors
Tulsa, OK
01.2022 - Current
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Service Advisor

Bill Knight Ford
Tulsa, OK
05.2021 - 09.2022
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Service Advisor

BMW Of Tulsa
Tulsa, OK
09.2020 - 03.2021
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Service Manager

Jaguar Land Rover Tulsa
Tulsa, OK
03.1999 - 04.2020
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained numbers of less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Hired and trained new customer service workers to improve efficiency of department and cultivate productive work atmosphere.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Managed team of 18 employees in customer service and quality control processes to comply with corporate policies across company.
  • Contributed to development, implementation and execution of maintenance programs.
  • Analyzed account information to improve and optimize customer relations, resulting in substantial growth.

Service Advisor and Service Manager

Land Rover Denver East
Denver, CO
05.1983 - 02.1999
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended products to customers, thoroughly explaining details.

Education

High School Diploma -

Central High School
Grand Junction
05.1980

Skills

  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • CRM Software
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Inbound and Outbound Calling
  • Promoting Brand and Company Identity
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Complex Product Knowledge
  • Administrative and Office Support
  • Invoice Preparation and Processing
  • Technical Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Service Advisor

Tulsa Powersports And Outdoors
01.2022 - Current

Service Advisor

Bill Knight Ford
05.2021 - 09.2022

Service Advisor

BMW Of Tulsa
09.2020 - 03.2021

Service Manager

Jaguar Land Rover Tulsa
03.1999 - 04.2020

Service Advisor and Service Manager

Land Rover Denver East
05.1983 - 02.1999

High School Diploma -

Central High School

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Craig Dennis