Craig Dennis

• Completed pre-trip inspections to ensure vehicle safety and compliance with regulations.
• Operated commercial trucks in diverse weather conditions to deliver goods efficiently.
• Maintained accurate logs of driving hours and vehicle maintenance activities.
• Followed routing instructions to optimize delivery schedules and minimize delays.
• Communicated effectively with dispatchers regarding route changes or issues on the road.
• Adhered to local, state, and federal transportation regulations throughout all operations.
• Engaged in continuous learning about safety protocols and industry best practices.
• Ensured timely deliveries by consistently meeting or exceeding customer expectations for punctuality.
• Managed heavy loads safely by securing cargo correctly and verifying weight distribution before departure.
• Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
• Improved customer satisfaction by professionally addressing concerns and providing prompt resolutions.
• Contributed to team success through effective communication, collaboration, and support of fellow drivers.
• Maintained a safe driving record by conducting thorough pre-trip and post-trip inspections.
• Performed skilled maneuvers in tight spaces, displaying excellent spatial awareness in challenging conditions.
• Navigated efficiently using GPS devices, maps, and local knowledge to avoid traffic delays and optimize routes.
• Displayed strong problem-solving abilities when faced with unexpected challenges such as road closures or weather-related issues.
• Contributed to a positive work environment by promoting company values and fostering supportive relationships with colleagues in various departments.
• Assisted with loading/unloading tasks when necessary to maintain schedule adherence and expedite delivery process completion times.
• Completed accurate logs, reports, and paperwork, maintaining compliance with company policies and federal regulations.
• Provided exceptional customer service at every point of contact while representing the company brand positively during interactions with clients or vendors on-site visits.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Operated with safety and skill to avoid accidents and delays.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Completed routine maintenance on truck to keep in working order.
• Inspected load security and checked for damages.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

• Operated tractor-trailer units across diverse regional routes, ensuring timely deliveries and compliance with regulations.
• Maintained accurate logs of hours driven, vehicle inspections, and maintenance activities to ensure safety and compliance.
• Adhered to safety protocols while loading and unloading freight, minimizing risks and enhancing operational efficiency.
• Communicated effectively with dispatchers regarding route challenges and delivery updates, ensuring clear coordination.
• Conducted pre-trip inspections on vehicles, identifying potential mechanical issues to enhance reliability during operations.
• Implemented best practices for fuel efficiency during long-haul trips, contributing to sustainable transportation efforts within the fleet.
• Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
• Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
• Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
• Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
• Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
• Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
• Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
• Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
• Collaborated with team members to efficiently transfer loads between trailers at designated facilities across the country.
• Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
• Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
• Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
• Demonstrated commitment to continuous improvement through a proactive approach in seeking feedback from colleagues and supervisors on ways to enhance driving skills and job performance.
• Reduced delivery times by consistently planning optimal routes using GPS and road maps.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Operated with safety and skill to avoid accidents and delays.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Completed routine maintenance on truck to keep in working order.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

• Engaged customers by providing exceptional service and product knowledge.
• Assisted clients in selecting vehicles that met their needs and preferences.
• Conducted vehicle demonstrations, showcasing features and benefits effectively.
• Developed strong relationships with clients to foster repeat business and referrals.
• Collaborated with finance team to facilitate seamless leasing and purchasing processes.
• Maintained updated knowledge of inventory, promotions, and market trends to advise customers accurately.
• Utilized CRM software to track leads, manage customer information, and streamline follow-ups.
• Resolved customer inquiries and concerns promptly to enhance satisfaction and loyalty.
• Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
• Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
• Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
• Maintained strong and well-managed online presence to successfully market community.
• Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, open houses, and social media outreach.
• Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
• Boosted team performance by sharing product knowledge, sales techniques, and best practices during team meetings and training sessions.
• Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
• Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Set up appointments with potential and current customers to promote new products and services.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Prepared and demonstrated Product or Service features and benefits to address specific customer wants and needs.

Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.

• Managed lead tracking by making contact and following up on leads generated through marketing efforts.
• Contributed to the achievement of leasing goals by delivering high-quality presentations and conducting informative property tours for prospective tenants.

Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.

• I developed a web site to supplement the dealer site that I optimized to boost car sales to locations all over the continental USA as well as sell new vehicle accessories all over the USA