Craig Douglas
Aurora,MN
Summary
Detail-oriented professional with extensive experience in quality control and laboratory services. Proven track record of implementing effective solutions that enhance operational efficiency. Committed to achieving compliance and fostering a culture of continuous improvement.
Overview
27
27
years of professional experience
Work History
Quality Control Officer
Northeast Technical Services, Inc
Virginia, Minnesota
03.2024 - Current
- Developed and maintained comprehensive documentation for quality control processes and procedures.
- Reviewed and analyzed quality data to identify trends, driving process improvements.
- Conducted training sessions on quality assurance protocols and best practices for staff.
- Performed root cause analysis on quality issues, implementing solutions to prevent recurrence.
Laboratory Services Manager
Pace Analytical
Duluth, MN
06.2016 - 03.2024
- Developed training programs to elevate staff skills and improve overall service quality.
- Monitored service staff performance to maintain compliance with industry standards and company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Created standard operating procedures for all service functions.
- Performed root cause analysis on recurring problems encountered by customers.
- Ensured compliance with applicable laws and regulations related to services provided.
Metals Supervisor
Pace Analytical
Virginia, MN
04.2011 - 06.2016
- Scheduled and prioritized daily tasks to optimize team productivity and resource allocation.
- Implemented process improvements that streamlined operational workflows and increased efficiency.
- Fostered a culture of continuous improvement by encouraging team feedback and suggestions.
- Supported employee onboarding and mentorship programs to enhance retention and engagement.
- Managed inventory and resource allocation to support uninterrupted operations.
- Complied with company policies, objectives and communication goals.
Chemist
Northeast Technical Services, Inc
Virginia, MN
05.1999 - 03.2011
- Maintained accurate records of laboratory findings and procedures for compliance purposes.
- Developed and implemented standard operating procedures for laboratory tests and analysis.
- Monitored inventory levels of chemicals and supplies to ensure uninterrupted laboratory operations.
- Participated in audits and inspections to verify adherence to quality control standards.
- Conducted troubleshooting of laboratory equipment to maintain operational efficiency.
- Calibrated and validated laboratory equipment and instrumentation according to manufacturer recommendations.
- Conducted laboratory tests to analyze organic compounds (VOC, GRO, DRO, SVOC, etc.), metals analysis and wet chemistry.
Education
Bachelor of Science - Chemistry
Bemidji State University
Bemidji, MN05-1999
Skills
- Quality assurance and compliance
- Data analysis and root cause analysis
- Document management systems
- Laboratory procedures and protocols
References
References available upon request.
Timeline
Quality Control Officer
Northeast Technical Services, Inc
03.2024 - Current
Laboratory Services Manager
Pace Analytical
06.2016 - 03.2024
Metals Supervisor
Pace Analytical
04.2011 - 06.2016
Chemist
Northeast Technical Services, Inc
05.1999 - 03.2011
Bachelor of Science - Chemistry
Bemidji State University