CRAIG EDWARDS
Chicago,IL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service, leadership, and transportation. Recognized for a solution-focused mindset that drives efficiency and enhances team performance. Exceptional interpersonal skills foster strong relationships with clients and colleagues, ensuring a collaborative work environment. Committed to delivering outstanding results and exceeding expectations in every endeavor.
Overview
5
5
years of professional experience
Work History
AUDIO ENGINEER
ENVYION ENTERTAINMENT
07.2025 - Current
- Operated digital audio workstations to record, mix, and master audio tracks for various projects
- Collaborated with artists and producers to achieve desired sound quality and artistic vision
- Troubleshooting and resolving technical issues related to audio equipment, minimizing downtime during sessions
DELIVERY DRIVER
FEDEX GROUND
09.2023 - 07.2025
- Delivered packages and goods to customers in a timely and efficient manner, consistently meeting delivery targets
- Navigated complex routes using GPS technology to optimize travel time
- Provided excellent customer service by addressing inquiries and resolving issues promptly during deliveries
TEAM LEADER
TIDAL WAVE AUTO SPA
03.2022 - 09.2023
- Oversaw daily operations, ensuring team adhered to quality and safety standards
- Developed and implemented innovative marketing strategies and customer incentives to drive engagement and sales
- Managed payroll processing and maintained accurate chemical logs in compliance with company standards
CUSTOMER SERVICE REPRESENTATIVE
TSD GLOBAL
10.2021 - 03.2022
- Managed over 100 customer calls daily, responsibilities included onboarding new customers, processing orders, upselling products, and providing assistance with order-related inquiries and issues
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
SHIFT LEADER
STEAK OUT
07.2020 - 10.2021
- Trained new employees in job duties, safety procedures, and company policies
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Coordinated inventory ordering and maintained stock levels to support uninterrupted business operations
Education
B.A. - COMMUNICATIONS MEDIA
ALABAMA AGRICULTURAL & MECHANICAL UNIVERSITY
AL05.2022
Skills
- Client support
- Effective team collaboration
- Quickly adjusting to change
- Effective time management
- Analytical problem-solving
- Audio and video production
Timeline
AUDIO ENGINEER
ENVYION ENTERTAINMENT
07.2025 - Current
DELIVERY DRIVER
FEDEX GROUND
09.2023 - 07.2025
TEAM LEADER
TIDAL WAVE AUTO SPA
03.2022 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
TSD GLOBAL
10.2021 - 03.2022
SHIFT LEADER
STEAK OUT
07.2020 - 10.2021
B.A. - COMMUNICATIONS MEDIA
ALABAMA AGRICULTURAL & MECHANICAL UNIVERSITY