Summary
Overview
Work History
Education
Skills
Timeline
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CRAIG ENSLEY-BAKER

New York,NY

Summary

Energetic and enthusiastic management professional with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.


Overview

11
11
years of professional experience

Work History

General Manager

Corner Table Restaurants
10.2023 - 04.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed team of up 75 restaurant staff, maintaining exceptional customer service and quality standards.
  • Analyzed daily sales figures and developed strategies to increase sales.

Assistant General Manager

Corner Table Restaurants
06.2022 - 10.2023
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Manager

Corner Table Restaurants
07.2021 - 06.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Data Entry Administrator

New York State Health Department
01.2021 - 06.2021
  • Worked alongside Nurses at a NYC Vaccination hub, greeting patients, checking credentials and imputing all vaccination information into the States Health Care system.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

General Manager

Flaming Saddles Saloon
11.2017 - 01.2019
  • Opening and closing bar duties and handing cash drops, bills and banking.
  • Efficient in running both QuickBooks and Payroll software; Preparing required reports and paperwork, reviewing inventory and daily bar sales, monthly P/L statements and preparing and ordering all product for front/back of house.
  • Created shift schedules for bar, barbacks, management and security.
  • Responsible for overseeing, managing and training all hires.
  • Organizing and carrying out staff meetings and acting as a liaison between owners and staff needs.
  • Attends to any and all concerns and complaints from customers or staff.

Assistant Manager

Flaming Saddles Saloon
10.2014 - 11.2017
  • Opening and closing of the bar, making sure cash drops and tills are correct and stocked.
  • Maintaining working conditions of all equipment and preparing inventory and orders for all front and back of house needs; quality checks of food and drinks.
  • Keeping track of all staff hours, scheduling and payroll.

Education

Bachelor's Degree - Musical Theatre

American Musical And Dramatic Academy - AMDA
New York, NY
05.2010

High School Diploma -

Hillsborough High School
Tampa, FL
01.2008

Skills

  • Staff training and development
  • Inventory
  • P&L management
  • Payroll
  • QuickBooks
  • Employee scheduling
  • Cash handling
  • Efficient multi-tasker
  • Sales and marketing
  • Customer service-oriented
  • Problem resolution
  • Leadership and team building
  • Administrative skills

Timeline

General Manager

Corner Table Restaurants
10.2023 - 04.2025

Assistant General Manager

Corner Table Restaurants
06.2022 - 10.2023

Manager

Corner Table Restaurants
07.2021 - 06.2022

Data Entry Administrator

New York State Health Department
01.2021 - 06.2021

General Manager

Flaming Saddles Saloon
11.2017 - 01.2019

Assistant Manager

Flaming Saddles Saloon
10.2014 - 11.2017

Bachelor's Degree - Musical Theatre

American Musical And Dramatic Academy - AMDA

High School Diploma -

Hillsborough High School

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