Craig Erickson
Cottage Grove
Summary
Dynamic Credit & Collections Specialist with extensive experience at U.S. Cellular / T-Mobile, excelling in credit analysis and risk assessment. Proven track record in financial reporting and coaching teams to enhance performance. Adept at SAP database management, driving efficiency in collections and vendor relations while fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
Retail Firearms Sales
C&C Sales LLC
Cottage Grove
07.2013 - Current
- Federal Firearms License (FFL) holder.
- Ensured compliance with ATF and state regulations, including Forms 4473, 3310.4, and handgun hotline submissions.
- Managed firearm sales, transfers, inventory ordering, and distributor relationships.
- Performed minor gunsmithing, cleaning, sight replacement, and Cerakote application.
- Handled shipping compliance and carrier policies.
Agent Credit & Collections Specialist
U.S. Cellular / T‑Mobile
Madison
09.2008 - Current
- Maintained process documentation and provided backup support to Accounts Receivable and Fraud & Risk Prevention.
- Resolved vendor invoice disputes through coordination with Sales, Supply Chain, and Inventory Management.
- Maintained Dealer Table List and managed Agent, Vendor, and National Retail partner data in SAP.
- Processed quarterly write-offs and all credit balance refunds for Agent Equipment Accounts.
- Completed monthly SOX compliance checks and reporting for Credit and Collections.
- Produced weekly aging and performance reports for Finance, Vendor Management, and Sales leadership.
- Posted EFT, check, and wire payments for Agents and Vendors in SAP.
- Managed inbound calls related to agent payments, invoices, and payment arrangements.
- Collected on delinquent Agent Equipment and Vendor Accounts, including commission and rebate netting with Accounts Receivable.
- Performed proactive and requested credit limit reviews in partnership with Sales leadership.
- Established and reviewed credit limits for Agent Equipment and Replenishment Accounts using web-based tools and bank references.
Financial Service Helpdesk / Credit Helpdesk
U.S. Cellular / T‑Mobile
Madison
09.2008 - Current
- Approve or deny credit for consumer and business customers based on creditworthiness, account history, and profitability.
- Troubleshoot and override frontline credit decisions; handle escalated customer and agent calls.
- Maintain collections, credit, business, fraud, and helpdesk queues.
- Coach and support financial service representatives using tools, resources, and policy guidance.
- Maintain helpdesk inboxes and log coaching opportunities.
- Manage representative access using Microsoft Access databases.
- Submit credit references and process ACH and wire transfer payment requests.
- Financial Service Business Department Backup – Reduced backlog and processed delinquent business billing requests.
- Write-Off Department Backup – Reconciled reports, adjusted balances, and reviewed refunds or collection fees.
- Fraud Department – Investigated fraudulent accounts, mitigated losses, terminated fraudulent services, and handled hotline calls.
- Payment Control – Researched and corrected misapplied payments, processed refunds, balanced accounts, and maintained financial records.
- Financial Service Representative – Negotiated payments, restored service, and resolved billing inquiries.
Mortgage Consultant / Loan Officer
Castle Mortgage
Fitchburg
03.2008 - 09.2008
- Processed residential and commercial mortgage loans from application through closing.
- Worked with title companies, appraisers, and insurance agents.
- Used Calyx Point loan application software.
- State-licensed and registered loan originator.
Education
Associate Degree - Real Estate
Madison College
Madison, WISkills
- Credit analysis and risk assessment
- SAP database management
- Financial reporting and analysis
- Customer relationship management
- Inventory control
- Coaching and mentoring
Mentorship And Training
- Served as peer mentor for new hires, providing onboarding support and performance feedback.
- Acted as subject matter expert across financial services functions.
- Collaborated with supervisors and coaches to ensure successful training outcomes.
Timeline
Retail Firearms Sales
C&C Sales LLC
07.2013 - Current
Agent Credit & Collections Specialist
U.S. Cellular / T‑Mobile
09.2008 - Current
Financial Service Helpdesk / Credit Helpdesk
U.S. Cellular / T‑Mobile
09.2008 - Current
Mortgage Consultant / Loan Officer
Castle Mortgage
03.2008 - 09.2008
Associate Degree - Real Estate
Madison College