Craig Essig
Store Manager
Cape May Court House,NJ
Summary
Dynamic Store Manager with a proven track record at NAPA Auto Parts, excelling in customer service and inventory management. Recognized for enhancing store profitability through effective training and mentoring, while fostering a positive team environment. Skilled in cash management and problem-solving, driving operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
10.2022 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Supported inventory management by organizing stock and ensuring product availability.
- Maintained cleanliness and presentation of sales floor to enhance customer experience.
- Engaged with customers to address inquiries and resolve issues effectively.
- Learned point-of-sale systems for efficient transaction processing and cash handling.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Product Service Associate
Lowes Home Improvment
03.2007 - 10.2022
- Delivered exceptional customer service by addressing inquiries and resolving product issues efficiently.
- Collaborated with cross-functional teams to streamline product return processes and enhance satisfaction.
- Managed inventory systems, ensuring accurate tracking of stock levels and timely replenishment.
- Trained new associates on product knowledge and service protocols to enhance team performance.
- Coordinated with vendors to ensure timely delivery of products, maintaining optimal supply chain operations.
- Managed and monitored store displays for optimal product visibility, driving higher sales figures.
- Performed resets according to planograms and per established schedule.
Department Manager
The Home Depot Inc
03.2002 - 03.2007
- Developed and implemented departmental policies to enhance operational efficiency.
- Led cross-functional teams to streamline workflows and improve productivity.
- Managed budget allocations, ensuring optimal resource utilization across projects.
- Trained and mentored staff, fostering professional development and team cohesion.
- Implemented training programs that improved employee engagement and retention rates.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Wood Working
Middle Township High School
Cape May Court House, NJ06-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
401k matchPaid sick leaveWork-life balanceCareer advancementFlexible work hoursStock Options / Equity / Profit SharingPaid time offHealthcare benefitsTimeline
Store Manager
NAPA Auto Parts - Genuine Parts
10.2022 - Current
Product Service Associate
Lowes Home Improvment
03.2007 - 10.2022
Department Manager
The Home Depot Inc
03.2002 - 03.2007
Wood Working
Middle Township High School
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