Summary
Overview
Work History
Education
Skills
Timeline
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Craig Eveslage

Albany,MN

Summary

Personable and dedicated Technical Support Representative with extensive experience in the machine industry. Solid team player with upbeat, positive attitude and proven skills in customer care. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Technical Support Representative

Park Industries
St. Cloud, MN
01.2004 - Current
  • Extensive work with customers
  • Extensive communication between departments and with customers
  • Assisted customers with installation of new hardware and software applications.
  • Provided technical assistance to customers through phone and email
  • Diagnosed and resolved machine errors by implementing effective solutions
  • Managed and documented customer interactions and transactions with accuracy
  • Identified potential areas for improvement in existing products or services
  • Created and implemented a certification process for technical support reps within the department

Assembler

Komo Machine
Sauk Rapids, MN
07.2000 - 12.2003
  • Supervised a night shift for a brief stint.
  • Read and interpret blueprints, schematics, drawings, and specific assembly instructions.
  • Identified and resolved potential issues affecting product quality through implementation of necessary actions.
  • Installed, configured and tested hardware components to ensure proper functionality.
  • Performed preventive maintenance on equipment, including cleaning and lubrication of parts.
  • Installed machine at customer's site.

Education

High School Diploma -

Melrose Area High School
Melrose
05-2000

Skills

  • Operate well under high pressure and tight deadlines
  • Excellent leadership skills and work great individually or as a team
  • Excellent troubleshooting skills
  • Ability to adapt and work efficiently
  • Excellent communication skills
  • Dependable, reliable, and always do what it takes to finish a job on time

Timeline

Technical Support Representative

Park Industries
01.2004 - Current

Assembler

Komo Machine
07.2000 - 12.2003

High School Diploma -

Melrose Area High School

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Craig Eveslage