Summary
Overview
Work History
Education
Skills
Timeline
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Craig Fassbender

Beebe ,Ar

Summary

Dynamic professional with a proven track record at Walmart, excelling in roles requiring adaptability and team building. Expertise in shipping and receiving, coupled with a knack for fostering collaboration, led to significant improvements in operational efficiency and customer satisfaction. Achieved notable success in reducing complaints and enhancing team performance through effective leadership and lean principles.

Overview

10
10
years of professional experience

Work History

Logistics Technician

Bryce
04.2024 - 11.2024
  • Maintained high safety standards within the warehouse environment through regular training sessions and adherence to safety protocols.
  • Managed transportation routes, reducing operational costs and improving delivery times.
  • Developed effective communication channels between departments, fostering teamwork and collaboration in managing logistical tasks.
  • Performed root cause analysis on any discrepancies in inventory or shipments, implementing solutions to prevent future occurrences.

Front End Team Lead

Walmart
10.2020 - 12.2023
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.

Customer Service Manager

Walmart
11.2016 - 11.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Cashier

Walmart
06.2014 - 11.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Beebe High School
Beebe, AR
05.2015

Skills

  • Packing and labeling
  • Shipping and receiving
  • Lean principles
  • Stock control
  • Reliability
  • Flexibility
  • Team building
  • Adaptability

Timeline

Logistics Technician

Bryce
04.2024 - 11.2024

Front End Team Lead

Walmart
10.2020 - 12.2023

Customer Service Manager

Walmart
11.2016 - 11.2020

Cashier

Walmart
06.2014 - 11.2015

High School Diploma -

Beebe High School

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Craig Fassbender