Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Craig Ford

Altoona,AL

Summary

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Overview

17
17
years of professional experience

Work History

Freight Dispatcher

Sunbelt Rentals
Tarrant, AL
03.2015 - Current
  • Resolved disputes between customers and carriers regarding shipment issues.
  • Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
  • Planned, assigned and directed 6 fleet drivers to promote successful deliveries and excellent customer service.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Mentored junior team members and managed employee relationships.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Scheduled trucks for loading and unloading at various locations.
  • Prepared daily work and run schedules.
  • Received or prepared work orders.
  • Coordinated freight movement from origin to destination.
  • Responded to customer messages in regards to delivery issues.
  • Coordinated activities between shippers, receivers and third-party providers during transit period.
  • Prepared invoices for payment collection from customers after completion of shipment process.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.

Facilities Maintenance

Glasforms
Tarrant, AL
02.2011 - 08.2013
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Developed and maintained an ISO 9001 quality management system, ensuring compliance with all applicable regulations.
  • Ensured that corrective actions were taken where necessary to maintain process compliance.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Identified trends in non-conformances reported during internal audits, then developed solutions to prevent future occurrences.
  • Established product specifications and quality assurance practices.
  • Participated in external ISO certification assessments as required by accreditation bodies.
  • Collaborated with key stakeholders to ensure that organizational objectives were met within specified deadlines.

Sales Representatives Services

Southland Machinery
Leeds, AL
05.2007 - 11.2009
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Generated leads through cold calling, networking, referrals and other methods.
  • Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
  • Developed key customer relationships to increase sales.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Created customized presentations for prospective clients based on their needs.

Asst. Sales Coordinator

Thompson Tractor & Equipment Sales Inc.
Tarrant , AL
08.1995 - 2007
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Compiled weekly summary reports detailing key performance indicators related to sales goals.
  • Managed relationships with existing customers to ensure satisfaction with products and services provided by the organization.
  • Processed payments from customers in a timely manner.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Responded promptly to customer complaints or inquiries via phone or email.
  • Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
  • Maintained accurate records of purchases including item descriptions, quantities ordered and received.
  • Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
  • Managed daily delivery and work schedules to maximize coverage.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Assigned drivers to appropriate routes based on customer needs.

Education

High School Diploma -

Appalachian High School
Appalachain, AL
06-1990

Skills

  • Documentation and Paperwork
  • Logistics Management
  • Critical Decision-Making
  • Dispatch of Drivers

References

References available upon request.

Timeline

Freight Dispatcher

Sunbelt Rentals
03.2015 - Current

Facilities Maintenance

Glasforms
02.2011 - 08.2013

Sales Representatives Services

Southland Machinery
05.2007 - 11.2009

Asst. Sales Coordinator

Thompson Tractor & Equipment Sales Inc.
08.1995 - 2007

High School Diploma -

Appalachian High School
Craig Ford