Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
17
17
years of professional experience
Work History
Freight Dispatcher
Sunbelt Rentals
Tarrant, AL
03.2015 - Current
Resolved disputes between customers and carriers regarding shipment issues.
Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
Planned, assigned and directed 6 fleet drivers to promote successful deliveries and excellent customer service.
Maintained current knowledge of personnel in field and completed deliveries or delays.
Mentored junior team members and managed employee relationships.
Checked paperwork prior to dispatching crew members to maintain accuracy.
Scheduled trucks for loading and unloading at various locations.
Prepared daily work and run schedules.
Received or prepared work orders.
Coordinated freight movement from origin to destination.
Responded to customer messages in regards to delivery issues.
Coordinated activities between shippers, receivers and third-party providers during transit period.
Prepared invoices for payment collection from customers after completion of shipment process.
Relayed work orders, messages or information using telephones or two-way radios.
Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Facilities Maintenance
Glasforms
Tarrant, AL
02.2011 - 08.2013
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Understood and followed oral and written directions.
Developed and maintained an ISO 9001 quality management system, ensuring compliance with all applicable regulations.
Ensured that corrective actions were taken where necessary to maintain process compliance.
Analyzed quality control test results and provided feedback and interpretation to production management or staff.
Identified trends in non-conformances reported during internal audits, then developed solutions to prevent future occurrences.
Established product specifications and quality assurance practices.
Participated in external ISO certification assessments as required by accreditation bodies.
Collaborated with key stakeholders to ensure that organizational objectives were met within specified deadlines.
Sales Representatives Services
Southland Machinery
Leeds, AL
05.2007 - 11.2009
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Delivered exemplary customer service and support by remaining poised in most stressful situations.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Generated leads through cold calling, networking, referrals and other methods.
Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
Developed key customer relationships to increase sales.
Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
Created customized presentations for prospective clients based on their needs.
Asst. Sales Coordinator
Thompson Tractor & Equipment Sales Inc.
Tarrant , AL
08.1995 - 2007
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Compiled weekly summary reports detailing key performance indicators related to sales goals.
Managed relationships with existing customers to ensure satisfaction with products and services provided by the organization.
Processed payments from customers in a timely manner.
Coordinated Daily Field Reports (DFRs) and distributed to clients.
Responded promptly to customer complaints or inquiries via phone or email.
Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
Maintained accurate records of purchases including item descriptions, quantities ordered and received.
Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
Managed daily delivery and work schedules to maximize coverage.
Worked closely with transportation supervisor to dispatch and assign loads.
Assigned drivers to appropriate routes based on customer needs.