Craig Franklin

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Led organization by establishing business direction and actualizing operational plans to meet goals.
• Drove company vision with collaborative employee engagement techniques and strategic leadership.
• Monitored industry developments in order to stay competitive in the marketplace.
• Established policies, procedures, and protocols to improve operational efficiency.
• Analyzed market trends and competitor activities to inform product development decisions.
• Developed creative solutions for complex problems facing the organization.
• Implemented new technologies to streamline processes across departments.
• Cultivated strong relationships with business partners by providing exceptional customer service.
• Implemented strategic offerings to enhance company's suite of products and services.

Interview new job applicants for installation position.

Review applications and hire qualified installation technicians.

Train new employees, to include company safety policies and OSHA regulations.

Review job requirements including contracts, return submittals, blue prints and any special requests from the client (contractor).

Make initial contact with the client, and make an appointment to meet to review the return submittals, contract, blue prints and do a site walk through. This meeting is to discuss all special needs for the projected. Schedule a site visit to get measurements for the project.

Order all products needed and requested by the client (contractor) per the contract.

Monitor and track the estimated shipping date of the product and inform the client of the approximate delivery date.

After the product has been shipped and delivered, contact the client and schedule a installation date. Schedule the installation crew for the job, and create the paper for the crew.

Monitor and manage the job from start to finish, and resolve all customer issues.

After the job is completed, turn in paper work for billing.

• Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
• Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
• Resolved problems, improved operations and provided exceptional client support.

• Drove operational improvements which resulted in savings and improved profit margins.
• Increased customer satisfaction by resolving credit card charge back issues for our merchant account clients.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Assist customers with account set up and merchant functions on the website.
• Introduce customer to new product lines and account operations.
• Establish a business client relationship to enhance a positive experience.
• Monitored client websites and online sources for industry trends.
• Worked with buyers and sellers to provide help with technical issues on the website.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.