Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Fredriksson

Fort Worth

Summary

A self-driven, analytical, and goal-oriented Forklift Operator & Warehouse Operations professional with15+ years of experience driving operational excellence through inventory accuracy, safety procedures, and effective customer service. Qualified to operate various classes of forklifts and practiced in a wide range of heavy equipment including adherence to safety standard operating procedures (SOPs). An effective communicator and relationship builder who partners with teams to achieve production objectives.

Overview

29
29
years of professional experience

Work History

Forklift Truck Operator

Geodis/Regal Staffing
01.2023 - 09.2024
  • Responsible for unloading trucks and staging products to be entered into the system and put away into inventory
  • Pull full pallet orders that customers needed to be shipped out and organize them to be loaded onto trucks
  • Maintain a safe workplace by following SOPs, wear PPE equipment, and adhere to regulatory guidelines

Delivery Driver

Uber Eats, DoorDash
05.2018 - Current
  • Group and route deliveries according to designated areas to maintain efficient delivery times
  • Model a customer first mentality, taking time to listen attentively to their needs to provide timely solutions
  • Handle merchandise in accordance with product handling standards
  • Record expenses and maintain receipts for self-employment financial documentation
  • Hold high customer ratings on post-trip surveys for timeliness, food accuracy, and customer service

Mission

Union Gospel Mission
08.2021 - 03.2022
  • Built and maintained strong relationships with patients by successfully resolving issues and responding to inquiries
  • Observed safety protocols to minimize accidents and spread of disease
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
  • Educated patients on various resources, services, and programs to maximize care and overall health well-being
  • Maintained thorough and accurate records outlining program operations and participant progress
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
  • Evaluated patient behavior and reported changes to clinical team for follow up evaluations and plan of care

Pit Forklift Operator

DJO Global
04.2020 - 04.2021
  • Responsible for pulling orders for customers, replenishing products, and putting away products into inventory storage
  • Maintained forklift training and certification as required by company policies
  • Utilized a forklift to transport material to correct locations and documented inventory changes
  • Inspected lifts before use to prevent damage to goods and reported quality issues to management
  • Transferred goods between warehouse locations according to shipment and storage needs
  • Picked orders from storage, wrapped, and staged for shipments
  • Supplied production teams with materials and parts to meet demands
  • Stored and retrieved materials according to first-in/first-out principle, including documenting movements using computer tracking systems

Forklift Operator

XPO Logistics
09.2019 - 04.2020
  • Maneuvered the forklift to load pallets, boxes, and other materials to prepare for shipping and receiving procedures
  • Maintained forklift training and certification as required by company policies
  • Utilized a forklift to transport material to correct locations and documented inventory changes
  • Inspected lifts before use to prevent damage to goods and reported quality issues to management
  • Consistently met deadlines for loading trailers to meet departure deadlines, earning recognition for excellent performance
  • Drove industrial vehicles and equipment to transport goods and materials, as well as to load and unload designated trailers and route trucks
  • Recorded receipt of materials on drivers' paperwork and completed logs for management on stock
  • Transferred goods between warehouse locations according to shipment and storage needs
  • Utilized excellent communication skills to collaborate with teams to coordinate efficient and accurate movements
  • Used high reach trucks, pallet jacks, and forklifts to safely move merchandise
  • Packaged and prepared products and materials for shipment
  • Stored and retrieved materials according to first-in/first-out principle, including documenting movements using computer tracking systems

Yard Walker / Internal Auditor

UPS
05.2018 - 04.2019
  • Conducted audits on internal controls and developed reports on findings to implement areas of improvement
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives, and appraised policies and plans under audit review
  • Facilitated successful internal and external audits through sound and thorough documentation
  • Developed and implemented process improvements to design operational improvements that drove workflow efficiency

Delivery Driver

Acceleo Solutions
05.2017 - 07.2018
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Handled merchandise in accordance with product handling standards
  • Diligently resolved customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Navigated and operated box trucks to deliver products and materials
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control

Trainer Coordinator

Tech Data
01.2017 - 09.2017
  • Observed other instructors to learn valuable techniques in delivering training programs
  • Conducted tests and quizzes to evaluate student progress with course material
  • Managed and organized class records and reports
  • Delivered training program courses to meet validated agency requirements
  • Researched and developed innovative learning methods to optimize learning processes

Lead Material Handler

PDS Tech Inc
07.2016 - 01.2017
  • Packed merchandise into boxes and containers in preparation for safe shipment
  • Organized warehouse inventory according to warehouse plan, database accuracy, and corresponding locations
  • Loaded completed orders on pallets according to delivery numbers
  • Managed warehouse receiving, storing, and shipping procedures to provide team leadership related to KPIs
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
  • Unloaded cargo from trucks with mechanized equipment
  • Directed warehouse team of associates in inventory management and processing

Warehouse Dock Worker

Central Transport
06.2015 - 08.2016
  • Unloaded products from trucks with a forklift and transferred them to another dock door or another truck to be shipped
  • Inspected the freight for damages and notated them with a picture into the system for the customer to view
  • Received shipments of products and checked them into the inventory for accurate counts
  • Performed quality assurance (QA) checks on products that were being shipped out to customers
  • Pulled orders to be shipped out and ensured that the correct item was being shipped out
  • Assigned a team member to train the new hires to become successful for the company
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
  • Exceeded specific team goal by partnering with staff to share and implement best practices

Forklift Operator / Material Handler

Bridgestone Americas
03.2007 - 06.2015
  • Maneuvered the forklift to load pallets, boxes, and other materials to prepare for shipping and receiving procedures
  • Maintained forklift training and certification as required by company policies
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area
  • Utilized a forklift to transport material to correct locations and documented inventory changes
  • Inspected lifts before use to prevent damage to goods and reported quality issues to management
  • Recorded receipt of materials on drivers' paperwork and completed logs for management on stock
  • Transferred goods between warehouse locations according to shipment and storage needs
  • Tracked materials moved for stocking purposes and to complete logs for management
  • Documented tally sheets, slot changes, and other paperwork to maintain appropriate records and reports
  • Used loaders, hand trucks, forklifts, and cranes to load, unload, transport, and stack materials
  • Packaged and prepared product for shipment to guarantee loads of exact quantity and product type
  • Evaluated forklift daily for malfunctions and performed routine maintenance

Printing Machine Operator

Harland-Clark
08.2005 - 03.2007
  • Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters, digital printers, and copiers
  • Served as a team leader who trained new printing press operators to provide printing output that satisfied customers
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders
  • Managed project schedules to guarantee client and in-house design needs were met on time and within budget
  • Maintained data on printing outputs produced, supplies consumed, printing costs, and equipment maintenance and repairs

Parts Room Coordinator

Kimberly Clark Corp
05.1996 - 10.2005
  • Received and stocked incoming merchandise, arranging items in correct locations to allow for accessible products
  • Ordered new inventory for parts department and placed specific customer orders
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers
  • Restocked merchandise, constructed promotional displays, and updated signage to reflect pricing and promotions
  • Controlled daily parts program activities to improve sales performance and inventory management
  • Connected with customers daily to understand needs and collect feedback to optimize operations
  • Established individual parts inventory levels to balance stock for maximum inventory turns
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Reduced process lags and managed daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins

Education

Associate of Arts - undefined

Tyndale Biblical Seminary
Fort Worth, TX

Skills

  • Team Lead
  • Order Fulfillment
  • Quality Assurance
  • Materials Handling
  • Warehouse Management
  • Freight Counts
  • Production Support
  • Records Maintenance
  • Inventory Management
  • Customer Service
  • SAP
  • Equipment Inspection
  • Microsoft Office Suite
  • Skilled Forklift Operator

Timeline

Forklift Truck Operator

Geodis/Regal Staffing
01.2023 - 09.2024

Mission

Union Gospel Mission
08.2021 - 03.2022

Pit Forklift Operator

DJO Global
04.2020 - 04.2021

Forklift Operator

XPO Logistics
09.2019 - 04.2020

Delivery Driver

Uber Eats, DoorDash
05.2018 - Current

Yard Walker / Internal Auditor

UPS
05.2018 - 04.2019

Delivery Driver

Acceleo Solutions
05.2017 - 07.2018

Trainer Coordinator

Tech Data
01.2017 - 09.2017

Lead Material Handler

PDS Tech Inc
07.2016 - 01.2017

Warehouse Dock Worker

Central Transport
06.2015 - 08.2016

Forklift Operator / Material Handler

Bridgestone Americas
03.2007 - 06.2015

Printing Machine Operator

Harland-Clark
08.2005 - 03.2007

Parts Room Coordinator

Kimberly Clark Corp
05.1996 - 10.2005

Associate of Arts - undefined

Tyndale Biblical Seminary

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Craig Fredriksson