Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Craig Furtick

Floresville,TX

Summary

Dynamic operations leader with a proven track record at Pico Propane & Fuels, excelling in budget management and regulatory compliance. Spearheaded process improvements that enhanced efficiency and safety, while fostering team building and effective communication. Adept at data analysis, driving significant performance enhancements and optimizing resource coordination for maximum productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Plant /Manager of Operations

Pico Propane & Fuels
Kenedy, TX
05.2024 - 04.2025
  • Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
  • Met or exceeded target for on-time customer shipments.
  • Planned and coordinated maintenance activities for the facility.
  • Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
  • Ensured compliance with all applicable laws and regulations.
  • Oversaw production budget and approved expenditures to direct spending
  • Directed staff training initiatives to ensure adherence to established policies and procedures.
  • Conducted regular meetings with department heads to review progress towards set objectives.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Created reports detailing plant performance indicators such as labor costs or output rate.
  • Collaborated with other managers across plants to share best practices.
  • Supported departments in successfully utilizing available labor, materials and equipment resources for production.
  • Troubleshot and resolved problems with equipment and programmable logic controller systems.
  • Improved workflow processes to maximize efficiency and enhance operations.
  • Increased plant safety by implementing proactive strategies and well-structured training.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Maintained accurate records of employee attendance, overtime hours worked, inventory levels.
  • Negotiated contracts with vendors for materials needed for production operations.
  • Analyzed production data to identify trends and areas for improvement.
  • Facilitated communication between workers at different levels of the organization.
  • Implemented new technologies or systems to improve efficiency and reduce costs.
  • Oversaw employees and related programs to maximize team productivity and facility output.
  • Coordinated maintenance strategy for equipment, including predictive and preventive measures.
  • Liaised between senior plant management and line-level supervision to maintain open communications.
  • Assessed production schedules and orders to plan material requirements and worker activities.
  • Implemented lean manufacturing principles to minimize waste and increase efficiency.
  • Monitored plant performance metrics, such as throughput, quality, cost, and safety.
  • Assigned tasks to employees based on their skillset and experience level.
  • Managed the daily operations of the plant, including scheduling personnel and equipment.
  • Developed and implemented successful strategies to optimize production efficiency.
  • Strategized long-term business needs and applied customer feedback for process improvements.

Sales Operations Manager

Shale Oilfield Services
Karnes City, TX
05.2023 - 05.2024
  • Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
  • Created monthly reports tracking key performance indicators such as revenue goals and customer satisfaction ratings.
  • Managed daily operations of the sales team including hiring, training, and performance evaluations.
  • Conducted market research to identify potential target customers and develop marketing plans.
  • Developed strategic partnerships with external organizations that could benefit company objectives.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Maintained current knowledge of technology used in the field of Sales Operations Management.
  • Analyzed customer data to identify trends and opportunities for sales growth.
  • Analyzed market trends and identified new business opportunities.
  • Resolved customer complaints regarding sales and service.
  • Developed pricing models that balanced profitability with competitive offerings.
  • Assisted in budget planning by forecasting future sales volumes, expenses, and revenues.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.

Sales Operations Manager

EWS Global
Karnes City, Texas
02.2016 - 03.2023
  • Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
  • Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
  • Collaborated with other departments to ensure seamless coordination of activities across the organization.
  • Developed strategic partnerships with external organizations that could benefit company objectives.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Analyzed customer data to identify trends and opportunities for sales growth.
  • Analyzed market trends and identified new business opportunities.
  • Resolved customer complaints regarding sales and service.
  • Monitored competitor activity in order to stay ahead of industry trends.
  • Developed pricing models that balanced profitability with competitive offerings.
  • Assisted in budget planning by forecasting future sales volumes, expenses, and revenues.
  • Implemented process improvements to streamline operations and reduce costs.
  • Analyzed customer buying behaviors in order to optimize sales processes for maximum efficiency.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Rio Vista High School
Rio Vista, TX
05-1988

Skills

  • Regulatory compliance
  • Budget management
  • Data analysis
  • Process improvement
  • Team building
  • Effective communication
  • Problem solving
  • Resource coordination
  • Scheduling
  • Performance improvements

Affiliations

  • Golfing
  • Playing music
  • Spending time with grand daughter

Languages

English
Professional

Certification

  • PERCTraining

References

References available upon request.

Timeline

Plant /Manager of Operations

Pico Propane & Fuels
05.2024 - 04.2025

Sales Operations Manager

Shale Oilfield Services
05.2023 - 05.2024

Sales Operations Manager

EWS Global
02.2016 - 03.2023

Rio Vista High School

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