Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Goldermann

Woodstock,GA

Summary

Developed key customer service skills in fast-paced, client-focused environment, including effective communication and problem resolution. Looking to transition into new field, leveraging ability to build strong relationships and manage customer interactions. Aims to apply these transferable skills to contribute to diverse range of professional settings.

Overview

26
26
years of professional experience

Work History

Customer Care III - Frigo & Northfield Freezers

John Bean Technologies
Alpharetta, GA
08.1998 - Current
  • Field incoming calls regarding customer issues with freezers and providing support and trouble shooting the issues.
  • Assist customers with identifying components and providing reference drawings and schematics for verification purposes.
  • Successfully managed multiple issues simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Work with service technicians and customer care representatives to resolve customer issues and needs.
  • Provide 24/7/365 on call support for customers (26 years)
  • Demonstrate empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Proficient in Movex 10 & 12, VPC, DDSR, HPGL, DWG, JBT search, Salesforce, Syteline 7 & 9.
  • Provide ongoing support to team members through mentoring, coaching and skill development.
  • Quote entry in Syteline from customer requests and field reports from service technicians. Provide inventory levels.
  • Order entry into Syteline
  • Monitor back-order status on current customer orders.
  • RMA and Warranty entry in Syteline.
  • Provide new part number information and pricing to purchasing team (routing sheets, vendor quotes, past order history).
  • Former warehouse associate responsible for shipping, receiving, order and job pulling, international shipping with customs paperwork, inventory, housekeeping, extensive forklift experience, after hours customer shipment support.

Education

Skills

    • Excellent communication skills
    • Reliable
    • Detail oriented
      • Self motivated
      • Computer literate
      • Excellent attendance

Timeline

Customer Care III - Frigo & Northfield Freezers

John Bean Technologies
08.1998 - Current
Craig Goldermann