Craig Goodall
Post Falls,ID
Summary
Dynamic Corporate/Government Service Advisor at US Bank Service Center, adept at resolving customer complaints and enhancing satisfaction. Expert in billing management and relationship development, consistently exceeding service goals. Proven ability to implement best practices, driving repeat business and ensuring timely solutions through effective collaboration with internal teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corporate/Government Service Advisor
US Bank Service Center
Post Falls, ID
02.2014 - 05.2024
- Resolved customer complaints swiftly, enhancing overall satisfaction levels.
- Developed strong relationships with customers to drive repeat business.
- Handled inquiries via phone with precision and efficiency.
- Maintained accurate records of customer interactions and transactions.
- Implemented best practices in customer service, exceeding service goals.
- Adjusted bills and issued refunds to effectively resolve billing issues.
- Provided product information to assist clients in making informed decisions.
- Collaborated with internal teams to ensure timely delivery of solutions.
Education
Associate of Science - Computer And Information Sciences
Lower Columbia College
Longview, WA03-1975
Skills
- Customer service and support
- Complaint resolution
- Billing management
- Product expertise
- Record management
- Relationship development
Affiliations
- Camping
- Travel
Accomplishments
- Promotion to Toyota/Lexus platform
- Promoted to Corporate/Government platform
- Received numerous rewards for meeting service goals
Certification
- Certified Pharmacy Technician
References
References available upon request.
Timeline
Corporate/Government Service Advisor
US Bank Service Center
02.2014 - 05.2024
Associate of Science - Computer And Information Sciences
Lower Columbia College
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