CRAIG GRAVES
Summary
Detail-oriented cashier with expertise in cash handling, transaction processing, and customer relationship management. Committed to enhancing customer experiences and ensuring satisfaction through effective communication and problem resolution.
Overview
8
8
years of professional experience
Work History
CASHIER/HOST
Jason's Deli
Dallas
05.2023 - Current
- Processed customer transactions accurately and efficiently at a busy deli counter.
- Guided customers in menu selections and addressed special dietary needs to enhance their dining experience.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Handled cash, credit, and electronic payments securely and responsibly.
- Informed customers of daily specials and promotions, improving overall customer engagement.
- Addressed customer inquiries and concerns promptly, ensuring high levels of satisfaction.
General Manager
Wendys Fast Food
Dallas
06.2020 - 07.2022
- Scheduled staff to optimize coverage during peak hours, enhancing customer experience.
- Developed team members in customer service standards to elevate service quality.
- Implemented inventory management practices to reduce waste.
- Monitored food quality and presentation to uphold brand standards, ensuring customer satisfaction.
- Addressed customer complaints promptly to ensure satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Customer Service Representative
TMOBILE
Richardson
02.2019 - 02.2020
- Assisted customers with product inquiries and service issues to enhance satisfaction.
- Resolved billing disputes and account discrepancies effectively.
- Educated customers on device features and usage tips.
- Handled escalated customer complaints with professionalism, ensuring timely resolution.
- Provided training and support to new customer service representatives.
- Answered customer inquiries and provided accurate information on products and services, improving customer understanding.
CASHIER
Shell Gas Station
Rowlett
04.2018 - 02.2019
- Handled cash, credit, and debit transactions with accuracy, ensuring secure payment processing.
- Processed customer transactions swiftly during peak hours, enhancing customer satisfaction.
- Assisted customers with fuel and convenience store purchases, ensuring a seamless shopping experience.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of cashier area and store shelves.
Education
High School Diploma -
WINFREE ACADEMY
Richards, TX05-2008
Skills
- Cash handling
- Transaction processing
- Point of sale systems
- Inventory management
- Food safety standards
- Customer relationship management
- Empathy and patience
Timeline
CASHIER/HOST
Jason's Deli
05.2023 - Current
General Manager
Wendys Fast Food
06.2020 - 07.2022
Customer Service Representative
TMOBILE
02.2019 - 02.2020
CASHIER
Shell Gas Station
04.2018 - 02.2019
High School Diploma -
WINFREE ACADEMY